Get ProtectedFrequently Asked Questions (FAQs)
1. What is SMS Banking?
SMS Banking is a service that allows customers to access their account information via mobile phone. Enrolment is required.
2. Who can apply for this service?
Customers who maintain an account, credit card or loan account with Standard Chartered Bank, Brunei Darussalam.
Exceptions:
- Joint account holders with 'and' signing instruction
- Sole Proprietor / Partnership / Limited Companies
- Minor account holders
- Supplementary cardmembers
3. How do I enrol?
- Credit Cardmembers
- Auto enrol via SMS by typing ENR_space_card number_space_birthdate and send to 875 5000.
- Each credit card held must be enrolled separately.
- Banking customers
- Sign up an Application Form, which is available at branches.
- General banking enquiries such as fixed deposit rate, foreign currency deposit unit rate, foreign exchange rate and unit trust pricing do not require enrolment.
4. When can I enrol?
- Credit Cardmembers
- You can enrol anytime, 24 hours a day, 7 days a week
- Banking customers
- You can enrol at any branch during banking hours, Monday to Friday from 9.00am to 4.00pm and Saturday from 9.00am to 11.30am
5. How soon can I start using the service after enrolling?
- Credit Cardmembers
- Immediately after enrolling.
- Upon enrolment customer will receive an SMS reply confirming their enrolment.
- Banking customers
- Application process will take approximately 3 banking days and successful applicants shall be notified via SMS.
6. Are there any fees or charges if I enrol for this service?
Currently this service comes FREE to all Standard Chartered customers.
7. Do I have to use a special SIM card to access your SMS Banking?
No.
8. Can I access your SMS Banking from overseas?
Yes, provided your local mobile phone is on a roaming service.
9. What type of services does SMS Banking offers?
| Product | Enquiries |
| Credit Card | Outstanding Balance / Available Balance / Credit Limit |
| Statement Balance / Minimum Due / Payment Due Date Accumulated Std$ points / Expiry date / Statement Request - Fax or Mail Credit Card Application Status / Travel Notification | |
| Savings Account Current Account Cheque & Save |
Account Balance Statement Request - Collect at branch or Mail Cheque Book - Collect at branch or Mail |
| Fixed Deposit BND / FC |
Maturity Date Interest Rate BND/FC & Tenure Statement Request - Collect at branch or Mail Minimum Deposit Amount |
| Premium Currency Deposit |
Interest Rate Maturity Date Minimum Deposit Amount |
| Investment Service | Fund Buying or Selling Price |
| Exchange Rate | Selling or Buying Telex / Draft / Notes |
| Mortgage Loan | Mortgage Loan Application Interest Rates Outstanding Balance Loan Repayment Date |
| Personal Loan | Personal Loan Application Interest Rates Outstanding Balance Date Account to be Debited Application Status |
10. How do I make my enquiry via this service?
You will have to type in a specific code provided for each of the services offered.
11. Where can I get a copy of the SMS Banking list of services?
Click here for a full list of services.
A pocket sized Guide Card listing all the services is also available from any of our branches.
12. Will I get my enquiry replied straight away?
Yes, for Credit card enquiries (shaded in gray) will be replied immediately depending on telecommunications network and are available 24 hours whereas the rest will be replied within 24 hours and if received after banking hours will only be replied on the next banking day. SMS Banking's hours are Monday to Friday 8am to 6pm and Saturday 8am to 2pm.
13. Can I do my financial transaction i.e. fund transfer, bills payment etc. via SMS Banking?
No, this service is only for enquiries and requests as stated above.
14. What happens if I change my number/lost my mobile phone?
- For credit cards (auto enrolment):
Re-enrol with your new number by typing ENRcard number birthdate and send to 875 5000. - For banking products:
Re-register your new mobile number by signing up a form at any branches.
15. How do I cancel my subscription to this service?
- For credit cards (auto enrolment):
Call up our Phone Banking Centre at 265 8000 to notify cancellation. - For banking products:
Sign off a cancellation form that is available at all branches.
16. Why was my enrolment not successful when I tried to enrol for my credit card?
This may be caused by any of the following;
- Incomplete credit card number.
- Incorrect date format. Date should be typed as ddmmyyyy, no space or dash is allowed.
- Spacing error on message typed.