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Customer Ombudsman
Since Jun 2003, the Customer Ombudsman is mandatory for all the banks in Colombia. This person will be the spokesman of the Bank customers before it, and will acknowledge and resolve in an objective and free manner the individual complaints submitted by such customers. These claims are related to any possible breach of the local regulation or the internal policies of the Bank that rules the development, performance or quality of our banking services.
Banco Standard Chartered has designed the following persons to perform this position:
Principal Ombudsman
Gilberto Arango Londoño
Cra 7#32-33 of 1304
Bogotá, Colombia
Phone number 2856504
Fax 2858213
e-mail AranGilb@uolpremium.net.co
Alternate Ombudsman
Lionel Moreno Guerrero
Cra 7#32-33 of 1304
Phone number 2856504
Bogotá, Colombia
Fax 2858213
e-mail Morenos@elsitio.net.co
For more details, please read the Regulation of the Banco Standard Chartered Customer Ombudsman.
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