Data protection & privacy policy - Standard Chartered Bank

Data protection and privacy statement

Standard Chartered Bank respects your privacy and we are committed to keeping your personal information and other data confidential and secure.

When does this privacy statement apply?

This Privacy Statement explains the approach taken by Standard Chartered Bank ("SCB", “we” or “us”) toward the personal information and data about you (“Your Information”) that we collect when you use this Website. It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other statements and terms and conditions that are applicable.

This Privacy Statement is also limited to information and data collected on this Website. There are links from this Website to other parts of the Internet that we do not operate or control and our Privacy Statement does not apply when you leave our Website.

You consent to our use of Your Information and Cookies

By using this Website and/or providing Your Information you consent to: (1) our use of Cookies and our use of Your Information as described in this Privacy Statement; and (2) the terms and conditions of this Privacy Statement.

If you do not consent then please do not proceed further and do not provide any personal information or data.

What information do we collect about you?

The Website is designed to use Cookies to collect information about how people use the Website (see Use of Cookies) and in some places we specifically ask you for personal information (see Online Products and Job Applicants). Otherwise, you can use the Website without providing information and data about yourself.

Use of Cookies

Cookies are small data files that our web server sends to your web browser when you visit certain parts of our Website. We use cookies and related technologies to:

allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled so that we will know whether data can be collected from your web browser.
store your login preferences so you do not have to re-select that option when you return to the Website.
temporarily identify you after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.
temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information.

These cookies do not collect or store your name, address or other personal information. Most web browsers are initially set up to accept cookies. You can choose to ‘not accept’ cookies by changing the settings on your web browser but if you do this you may find that certain features on our Website, including Online Banking, do not work properly.

We would also like to use cookies to:

track your visits to our Website and recognise your web browser when you are a repeat visitor so that we can gather statistics on the number of new and repeat visitors and evaluate site effectiveness.
temporarily store information on your link preferences and your movement between web pages to help us to improve the Website and provide a more useful experience.

Online Products

There are sections of the Website where we ask for personal information, for example, when you complete online forms to apply for a particular product or service or if you register to use our secure online services such as Online Banking. Please ensure you also read the Terms and Conditions applicable to these product and services.

Job Applicants

Personal information provided in connection with an application for employment will be used to determine your suitability for a position with the SCB Group and, if applicable, your terms of employment or engagement. Your information may also be used to monitor our recruitment initiatives and equal opportunities policies. Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities. These are usually retained for up to 12 months but please let us know if you do not wish us to retain your information for this purpose.

Using this Website we collect Your Information as follows:

Title
First name
Last name
Email address
Contact number (optional field)
Country
You're contacting us about (reason for contacting us)
Your comments (optional field)

Leave your details form

First name
Last name
Job role
Desired location
Email address
Upload your CV/resume (optional)
Please indicate if you have previously worked for Standard Chartered (optional)
I have read the Data Protection and Privacy Statement (Yes or No)

How we use Your Information

We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.

Using Your Information – Purposes: If you apply for products and services from the SCB Group, we will use Your Information for the purposes (“Purposes”) of providing and operating the product or service you request and for other related purposes that may include:

updating and enhancing our records and understanding your financial needs.
conducting credit checks, reviewing credit worthiness and assisting other financial institutions to conduct credit checks.
handling queries and complaints.
for debt collection and crime/fraud prevention, detection or prosecution.
for compliance with law, regulation or codes.
to plan, conduct and monitor SCB's business including research and statistical analysis to improve our products and services.

Please ensure you also read the Terms and Conditions applicable to these product and services.

Marketing

We do not use information collected on this Website for marketing purposes but if you apply for products and services via other SCB Group Websites, Your Information may be used to inform you about other products and services that may be of interest. In certain jurisdictions, your consent will be required before we can do this.

Disclosing Your Information

When using Your Information for the Purposes we may need to disclose it to more than one company within the SCB Group and to our agents, advisors and third party service providers (“Other Parties”). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.

If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.

This means, by way of example, that Your Information may be disclosed to:

regulators, supervisors, governments or quasi-governmental authorities in countries where we, our agents, advisors or third party service providers have a presence.
agents, advisors or third party service providers under a duty of confidentiality to the SCB Group.
credit reference, debt collection, anti-money laundering and fraud prevention agencies (where necessary for the Purposes).
to evaluate the effectiveness of our marketing of the Website and for statistical analysis.

Retaining Your Information

We will retain Your Information for as long as the purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests. As a general rule, we will not retain Your Information for more than seven (7) years.

Privacy, security and communications using the Internet

The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.

In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.

Accessing and updating Your Information and contacting us

Depending on the applicable laws, you may have the right to see and/or request changes to Your Information. If so, or if you have questions about our Privacy Statement please write to us:

Head of Compliance, Europe
1 Basinghall Avenue
London EC2V 5DD
United Kingdom.

We are entitled to charge a small administrative fee to meet our costs in providing you with the information which you have requested. You may also have the right to access information held by credit reference agencies and we will supply details of the relevant agencies upon request.

Changes to our Privacy Statement

We update our Privacy Statement from time to time and you should regularly check this Website to make sure you are familiar with the most recent version.

This Privacy Statement was last updated on 18 May 2012.