3D Secure is a
service facilitated by VISA and MasterCard that
lets you transact online securely using your
Credit Card. This service is available only on
3D Secure merchant sites.
•
Verified by Visa (VBV) /MasterCard
SecureCode (MSC), introduces password
protection during an Internet purchase to
authenticate the customer.
•
The goal of VBV/MSC is to create the
same trust and confidence amongst merchants
and customers that exist in a face to face
shopping environment.
VBV/MSC provides added assurance by
authenticating you while using your
Standard Chartered Bank Visa/MasterCard to
make payments online. You can be assured that
any online merchant giving VBV/MSC service is a
legitimate commercial entity. A private code
means added protection against unauthorised use
of your Credit Card when you make payments
online.
VBV/MSC protects your existing
Visa/MasterCard with a password you create,
giving you assurance that you and only you can
use your Visa/Master Card for electronic
payments. The added protection of VBV/MSC is
available as soon as the Bank confirms that your
registration is successful.
Once I register, how long does it take for
VBV/MSC to become active for my Card?
The functionality of VBV/MSC is made available
as soon as your registration is successful. You
can use your password to log in to any 3D Secure
online site to make transactions.
Do I have to register for all my Cards
separately?
Registration needs to be done for all Cards
individually. For example, if you have 2 Credit
Cards, you would need to register separately for
each Card. You can choose to have the same
password or different passwords for all your
Cards as per your convenience.
Yes, you can register all types of Credit Cards.
Cards which are in blocked status alone cannot
be registered. For Supplementary Cards, please
note that the date of birth that needs to be
entered is that of the Primary Cardholder.
Can I do a Credit Card transaction without
registering for VBV/MSC?
It is
mandatory to register for 3D Secure before
proceeding with any online transaction. You can
directly register from a 3D Secure merchant
website while doing a transaction online or
through Standard Chartered Bank’s public website
at www.standardchartered.co.id
When you register for either VBV or MSC, you
will be asked to create a password or SecureCode
respectively. You are requested to enter your
password / SecureCode each time you make an
online purchase. For security reasons, please do
not use your names, birthdays, ATM/Phone
Banking/Personal Internet Banking PIN and/or
User ID as your password/SecureCode. Memorise
your password. Never write it down or reveal it
to anyone.
Will I need to register each time I do an online
transaction?
No, registration is a
one-time activity for a particular Card. Once a
Card is registered, for all subsequent
transactions only the password needs to be
provided to authenticate the transaction.
You
can go to the “Account Assistant” tab on the
“Register Now for Verified by Visa/MasterCard
SecureCode” link on
www.standardchartered.co.id
and change the password.
What if I forget the password that I used while
registering?
Enter the Card number and click on the “Forget your Password” tab on the “Register Now for VBV/MSC” link at
www.standardchartered.co.id and reset the same by entering the card number, CVV/CVC2, expiry date, date of birth of primary card holder, credit card limit, and zip code.
While registering, what could be wrong if I am
getting a message stating “Registration failed,
please contact Standard Chartered Contact
Centre”?
You need to check if the
data updated (eg: card number, expiry date, date
of birth, credit card limit and CVV/CVC2) is correct. If the
correct data has been updated and the same
message is still displayed, please contact our
Contact Centre.
During the registration process, what could be
wrong if I am getting a message stating “The
password does not satisfy password policy”?
Check if the password entered matches the
password policy. Password should be a minimum of
6 characters with at least 1 letter and 1 numeric character.
eg. Kancil1
Though I am registered for VBV/MSC, when I did a
Credit Card internet transaction, I was not
asked to provide my password.
If the
merchant is not 3D Secure compliant, you will
not be asked for your password, only 3D Secure
merchant sites will ask for the 3D Secure
password.
What is the use of PAM (Personal Assurance
Message)?
When you register for VBV/MSC at
www.standardchartered.co.id , you will be asked
to create a Personal Assurance message (PAM).
This Personal Assurance message will be
displayed every time you transact on a 3D Secure
merchant site. The merchant site is an authentic
site only if the same Personal Assurance message
is displayed.
Please note that if you register for 3D
Secure during online shopping, a Personal
Assurance message will be automatically created
for you. We recommend that you change your PAM
by visiting
www.standardchartered.co.id.
