Get eStatements
Service Quality Gold AwardTM 2008 for Standard Chartered Bank Indonesia
09-Jun-08
 |
 |
 |
|
In a grand ceremony recently held at the Ritz Carlton Jakarta by Indonesian Marketing magazine and Carre institution, Standard Chartered Bank is presented a prestigious gold award for service quality in the consumer banking category. Djumariah Tenteram, GM of Customer Experience received the award on behalf of the Bank.
The award is based on the Indonesian Customer Satisfaction Index (ICSI) survey on 250 service brands in the area of among others Service Points (the Walk in Centre) and After Sales Service. This is the 10th year of ICSI survey, and it was conducted through direct interviews with a total of 1600 premium respondents in Jakarta and Surabaya , Indonesia ’s two major cities. There are four dimensions evaluated by each of the respondent: accessibility, process, people and complain handling.
This award is indeed an acknowledgement to our endless effort in providing only the best services in the industry by being responsive and creative to answer our customer needs and concerns.