Contact us
Locate us | Call us | Write to us | Customer Feedback
Locate us
Branches and ATMs
Call us
| Customer Contact Centre |
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| Jakarta |
(021) 57 9999 88 |
| Bandung |
(022) 421 9688 |
| Surabaya |
(031) 547 2888 |
| Medan |
(061) 457 2888 |
| Denpasar |
(0361) 244 888 |
| Semarang |
(024) 845 0188 |
| Or Contact |
68000 from mobile |
| Priority Banking |
(021) 57 9999 99 |
| SteadyPay Centre |
(021) 579 99 131 |
| Reward Centre |
(021) 579 999 88 |
| Travel Hotline |
(021) 2351 5900 |
| Branch Office |
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| Sales Centre |
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Customer Request and Feedback
At Standard Chartered, we always put our customers first
and treat your feedback with the utmost importance. In order to improve
our services and fulfill our role as your right partner, we would like
to know more about your needs and hear your feedback. And if you have
any feedback as to how we can serve your better, we would be pleased to
hear from you. You are welcome to contact our staff at any of the
branches or by Phone Banking. At your choice, you may also contact us
through the following channels:
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Standard Chartered Website:
www.standardchartered .co.id
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Email:
id.contactcentre@sc.com
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Facsimile:
(021) 574 7619
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Office Hour: |
Monday until Friday - 9:00 until 17:30 wib
Saturday - 9:00 until 12:30 wib
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Mail:
CCC ANZ tower fl. 9
Jend. Sudirman Kav 33A, Jakarta 10220
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Appropriate procedures
Once your feedback is received, we will follow up and:
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Acknowledge receipt of your feedback; |
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Study your feedback and conduct investigation; and |
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Respond to the matters that you have raised. |
For any feedback referred to us by a third party, we will directly contact the customer concerned in our follow-up action in order to protect the customer's privacy.
Thank you in advance for sharing with us your valuable feedback and we look forward to building a closer partnership with you in the future.
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