How to avoid misuse of your credit card

Your financial security is our first priority. To anticipate misuse and deception of your card, we utilize an Early Fraud Detection service. This service allows us to inform you of any unauthorized transaction or activity related to your card.

We do, however, suggest you check your monthly statement carefully to ensure every transaction on your credit card is made by you as the cardholder.
For further information, contact our Call Centre on (021) 57 9999 88 or 68000 from your mobile.

Things to do to avoid card looting, deception and misuse:

Keep your card in a safe place.

Don't share your credit card data or information with other people or strangers.

Always check your monthly statement carefully and cross-check with your retained transaction slips to ensure that they match. Any unusual transactions or errors in your statement should be immediately reported to the bank.

Your cooperation is appreciated when the bank calls to confirm a recent transaction by phone.

Never sign a blank transaction slip.

Report A Lost/Stolen ATM Card

If your card is lost or stolen or if the PIN is disclosed to a third person, then please notify us immediately by calling 24 hour Call Centre at:

Jakarta	:	+6221 57 9999 88
Bandung	:	+6222 421 9688
Surabaya	:	+6231 547 2888
Semarang	:	+6224 845 0188
Medan	:	+6261 457 2888
or 68000 from mobile

Am I liable for charges to my card if it is lost or stolen?
You (or your company if it is a corporate card) are liable for all unauthorised card transactions effected before you notify us of loss, theft or disclosure.