How to avoid misuse of your Standby Cash ATM card

We value your financial security. To anticipate any risk or possibility of card fraud or misuse, we implement an early preventive service (Early Fraud Detection). With this service, it is possible for us to inform you in private should any suspicious or unusual transactions occur.

However, we suggested that you always check your monthly billing statement to ensure that you, as card holder, has personally performed every transaction with your Standby Cash ATM Card.

Hints to avoid card theft, fraud or misuse:

• Keep your Standby Cash ATM card in a safe place.

• Do not give any data or information about your Standby Cash ATM card to other persons or unknown parties.

• Check your monthly billing statement and compare it with transaction forms to ensure that the transactions printed in the billing statement are according to the transactions that you made. Immediately report all differences or mistakes to the bank.

• We act in your best interests, please cooperate if the Bank contacts you to confirm a transaction, usually by telephone.

• Never sign any blank transaction form.

Reporting the loss of your Standby Cash ATM card.

If your card is lost or stolen, please inform us immediately through our 24 hours Call Centre service at the following telephone numbers:

Will you still assume responsibility for your card transaction when your card is lost?
You or your company (for Corporate Card) will assume responsibility for all illegal transactions before the time you report the loss of your card.