FAQ for Card less Cash withdrawal

1. How does this functionality work?

This functionality has 2 legs

• The first leg is the fund transfer whereby SCB debit/ATM card holder transfers the funds to the beneficiary, using mobile number as the identity of the beneficiary
• In the second leg the beneficiary withdraws the money by entering the PIN (this is received by the beneficiary on his mobile), beneficiary’s mobile number, Order id (this is provided by the sender – sender receives it as a print out on the transaction slip), along with the Card (Security at the SCB ATM to provide).

Attached is the ATM screen flow for both legs of the transactions.

2. Can I transfer money to any place?

    The facility of withdrawal is available only in cities where SCB ATM is situated

3. Can the withdrawal be done from any ATM?

    Withdrawal can be done only from an SCB ATM

4. What amount can I transfer per transaction?

    The transfer limit to a particular mobile number is INR 10,000 and it must be in multiples of INR 100.

5. What amount can I transfer per day?

    Daily transfer limit is INR 20,000.

6. When will my account be debited?

    Ensure that sufficient fund is maintained in your account for completion of the transaction. Your account will

be debited only at the time of beneficiary withdrawing the amount.

7. When can the beneficiary withdraw the money?

    The withdrawal has to happen within 24 hours from the time the transaction has been initiated.

8. SMS has not reached the beneficiary.

    We regret the inconvenience. This is not totally in our control. You will need to try again post 24 hours.

9. How would the description appear on the statement?

    This will be shown as Cash withdrawal in your account statement with date and time being shown as the

date and time the actual withdrawal was done by the beneficiary.

10. Security guard was not there and hence I could not do the transactions.

      We regret the inconvenience caused. We have launched this as a pilot and we are working on a solution

whereby you need not depend on the card from the security.