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Home > Personal Banking > Debit Cards > FAQ


    Debit Cards
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Standard Chartered Bank India Hom
Q. How does aXcessPlus work?
Q. What is a debit card?
Q. Which ATMs can aXcessPlus customers use for free?
Q. What is the advantage of a debit card?
Q. What is the difference between a debit card and a credit card?
Q. What are the fees for holding a Standard Chartered Debit Card?
Q. Is there any transaction charge that will be levied each time I use my Debit Card?
Q. Which outlets will accept the Standard Chartered Debit Card?
Q. What will be the mode of payment in case of a Debit Card?
Q. What is the procedure to be followed in case of loss of the Debit Card?
Q. What are the charges I have to pay for replacement of the lost card?
Q. What is the amount up to which I can make payments with the help of a Debit Card?
Q.

What will be the time required by the bank for the processing of a Debit Card?

Q. Will I be able to use my Debit Card at petrol pumps and for railway ticket bookings?
Q.

What will be the validity period of my Debit Card?

Q. Who can be a Debit Cardholder?
   
Q. How does aXcessPlus work?
  The Standard Chartered aXcessPlus Account comes with a globally valid debit - cum - ATM card which allows customers to aXcess all Standard Chartered Bank ATMs and provides instant cash at all Visa Network ATMs in India and abroad.
> aXcessPlus customers get FREE* aXcess to cash withdrawals at over 6500 Visa ATMs in India up to four free transactions per month.
> This is over and above unlimited free aXcess to all Standard Chartered Bank ATMs.
> The Debit Card can be used to make purchases at over 55,000 merchant outlets in India.
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Q. What is a debit card?
  The globally valid Standard Chartered Debit Card is the easiest way of aXcessing your branch account. A debit card allows you to purchase goods at Visa Electron merchant establishments and withdraw cash from any Visa Electron ATM in India and abroad using funds from your bank account.
  A debit card is a 'buy now - pay now' option, the payment to a merchant gets debited to the customer's account the same day as the purchase is made.
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Q. Which ATMs can aXcessPlus customers use for free?
 

aXcessPlus customers can withdraw cash at Visa Network ATMs in India. These include all ATMs of:
ICICI Bank
HDFC Bank
HSBC
Citibank
IDBI Bank
UTI bank
Centurion bank
GTB Bank
Bank of Punjab
Corporation bank
IndusInd Bank
Kotak Mahindra Bank
Canara Bank
Dena Bank
Andhra Bank
State Bank of India
Development Credit Bank
Bank of India
Bank of Baroda
Syndicate Bank

This is over and above all SCB ATMs.

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Q. What is the advantage of a debit card?
> The debit card offers tremendous convenience in payments and helps reduce the amount of cash you need to carry.
> Besides you always stay in control your finances as you can only spend what you have since you aXcess your own funds to make purchases and to withdraw cash.
 
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Q. What is the difference between a debit card and a credit card?
  The basic difference between a debit card and a credit card is that the debit card gives you access to your own money whereas the credit card is a form of loan and it accesses a line of credit offered by your bank. Put in simple terms, a debit card is a Buy Now Pay Now option while a credit card is a Buy Now Pay Later option.
  Therefore in a debit card there is no monthly repayment and there is also no interest charged.
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Q. What are the fees for holding a Standard Chartered Debit Card?
  The joining fee is Rs. 200 and there is a nominal fee of Rs. 200/- from the 2nd year onwards.
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Q. Is there any transaction charge that will be levied each time I use my Debit Card?
  You have free aXcess to all Standard Chartered Bank and are entitled to free cash withdrawals at Visa ATMs (up to four free cash withdrawals per account per month).
There are no transaction charges for the purchases made at the Merchant establishments except at railway stations and petrol pumps (as per industry practice).
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Q. Which outlets will accept the Standard Chartered Debit Card?
> The Standard Chartered Debit Card is welcome at all merchant establishments and ATMs that accept Visa Electron in India and Abroad.
> The card can be used at 55,000 establishments in India and at over 12 million outlets worldwide displaying the Visa Electron sign.
> It can also be used across 6500 ATMs in India and at over 810,000 ATMs worldwide.
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Q. What will be the mode of payment in case of a Debit Card?
 

There will be no monthly outstanding in case of a Debit Card. Your account will be instantly debited to the extent of purchases made and amount withdrawn from the ATMs on the debit card.

 
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Q. What is the procedure to be followed in case of loss of the Debit Card?
  It is important that you report the card loss immediately by calling the Phone Banking staff within 24 hours. You are also advised to send a letter to the bank at the address / fax no. advised to you by the Phone Banking executives.
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Q. What are the charges I have to pay for replacement of the lost card?
 

There are no charges in case of damage or theft of the card. In case the loss of card is due to any other reasons there will be a nominal charge of Rs. 200.

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Q. What is the amount up to which I can make payments with the help of a Debit Card?
 

There is no limit to which you can make payments with your Debit Card. It depends entirely on the balance that you have in your account. For safety reasons we have placed a daily transaction limit of Rs. 25,000 at the ATMs and Rs. 25,000 at the point of sale.

  TOP
Q.

What will be the time required by the bank for the processing of a Debit Card?

  Your Debit Card will reach you within 3-weeks of the receipt of your application form.
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Q. Will I be able to use my Debit Card at petrol pumps and for railway ticket bookings?
  Yes. You would need to pay a surcharge of 2.5% of the purchase as per industry practice.
  TOP
Q.

What will be the validity period of my Debit Card?

  Your Debit Card will be valid for 4 years from the date of issue.
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Q. Who can be a Debit Cardholder?
  Any adult having a banking relationship with Standard Chartered Bank can become a Debit Cardholder.
  * Free cash withdrawals include up to four free cash withdrawal transactions per account per month at other banks' ATMs in India through the Visa ATM network. Unlimited free transactions at all Standard Chartered ATMs.
 
 
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