Net Banking

Net Banking is an innovative, secure online banking service that is tailored to suit your precise banking needs. It gives you convenient,round-the-clock banking services ranging from routine account transfer transactions to real-time valuable financial information. Now you can truly manage your finances anytime, anywhere.

Log-in to Net Banking in Seconds

If you are an existing Standard Chartered customer, you are automatically qualified to use Net Banking once you receive your Internet Banking ID and Password.

The registration form is available at all Standard Chartered Bank Branches

Alternately,

You can call at Phone Banking Help-line / Credit Card Help-line and register on the phone itself!

Or you can download it from www.standardchartered.co.in and send it to:

Standard Chartered Bank
PO Box # 8888
Chennai
India

On receiving your Internet Banking ID & Password, log on to www.standardchartered.co.in and enjoy the convenience and security of Net Banking.

Note: Standard Chartered Bank's security programs will be downloaded to your PC during login to provide additional end-to-end security on top of the Secured Socket Layer (SSL) channel encryption.

Should you encounter any difficulties during log-in, please call our Phone Banking Help-line.

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Trouble Logging in?
We have made some minor changes in the login process to ensure that our Customers are able to register and login to the system immediately. Our new system is designed to be easier and faster to use. However, if you are having trouble in logging into our new Online Banking System, please click on the relevant hyperlink below for detailed help.

Click here for more FAQs on logging related problems

a) How do I login to the new system?

1. Visit our website www.standardchartered.com or www.standardchartered.co.in & click on Net Banking login section
2. Enter your existing 16 digit user id (generally the card number) in the Username area & the existing 6 digit pin in the Password area, and then click on the login button.
3. Accept the Terms & Conditions shown by the system
4. Now create you own personalized username & password.
5. Once you have created a personalized username and password, you can login using your personalized username & password.

If you dont remember your existing user id / password, please contact our Phone Banking for password re-issue. You can alternatively write to us at Customer.Care@in.standardchartered.com

a) How do I login to the system?

1. Visit our website www.standardchartered.com or www.standardchartered.co.in & click on Net Banking login section
2. Enter your eBID and OTAC
3. Accept the Terms & Conditions shown by the system
4. Now create you own personalized username & password.
5. Once you have created a personalized username and password, you can login using your personalized username & password.

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Operating Instructions

Navigation around Net Banking is secure, simple, fast and user-friendly. There is even a choice of "Service Ambassadors" to guide you around the site. Additionally, the following points may prove helpful:

1. Do not send any transactions, address updates, or other instructions through "Contact Us" or any other form of direct e-mail.
2. If your browser does not respond after clicking on "Submit", do not click "Submit" again as the transaction may be duplicated. Check the balance or go to Transaction History of the relevant account. Do keep your transaction number for further reference.
3. For security reasons, your login session of Net Banking will be terminated if your browser is left idle for a while.
4. Please remember Net Banking does not accept simultaneous or multiple log-in
5. Please be patient when downloading an application form as it may be as large as 7M bytes
6. Some download forms may require Acrobat Reader - links are provided on the website for your convenience.
7. During the first time login, it is important that you read the Electronic Banking Terms & Conditions carefully before clicking "I agree". The System will prompt you to do so again whenever we change the Terms & Conditions

Technical Problem Solving

Please feel free to call our Help-line and our Customer Services Officers will be delighted to assist you.

Your Enquiry and Transaction during System Failures

At the time the system is unavailable, please feel free to call our Phone Banking Help-line for account information.

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Guidelines for Online Security

At Net Banking we use Secured Java Applet and Security Gateway technology that provides Triple-DES encryption to protect all your data transmitted over the Internet. From the moment you log-in to the time you log-out, all information is protected by strong end-to-end encryption; i.e. from your PC browser to the Bank's system.

However, for maximum protection please note:

Phishing:
It is advisable to be wary of fraudulent, suspicious or unsolicited emails, links hyperlinks or redirections from non-Standard Chartered Bank web sites that may display our logos or graphics to mislead user into submitting confidential information such as login ID, password, credit card numbers, account numbers or other account information. Such e-mails typically cite variety of reasons, including technical reasons, verification reasons or convenient updating of your particulars like billing information and database. Such fraudulent practice is usually referred as "phishing".
Should you receive such suspicious communications, please alert us immediately at Phonebanking numbers or at the Cards Helplines

Safeguard your Password:

• Your Net Banking PIN is both personal and confidential. You must never reveal your Password to anyone, including the staff of Standard Chartered Bank

• Do not use easy-to-guess numbers for your Password, such as your date of birth, personal telephone number or sequential numbers such as 111111, 12356 etc.

• The PIN must be memorized and the PIN advice destroyed. Do not write down your PIN or store it anywhere. Avoid using it when others can observe you.

• Change your Password regularly (once in 15 days). You can change your PIN anytime under the "Personal Update - Change PIN" function available on Net Banking.

• While entering your Internet Banking ID and Password, please ensure that others cannot see your screen and also you are not being observed from behind

• Change PIN immediately if you suspect that it has been revealed.

Log out:

• Always log out of Net Banking after using the service or when you will be away from your PC. For security reasons, your login session of Net Banking will be terminated if your browser is left idle for a while.

• Always remember to close the browser application after logging out

• Avoid accessing Net Banking through PC's installed in public/open areas, e.g. cyber-cafes or libraries.

Clear browser cache:

• For Netscape, select Edit > Preference > Advanced. Choose "Cache" from the menu and then click "Clear Memory Cache" and "Clear Disk Cache" buttons.

• For Microsoft Internet Explorer 4, select View > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.

• For Microsoft Internet Explorer 5, select Tools> Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.

Do not store your User ID/PIN in the browsers:

• Remember to disable your auto-complete function on your browser, as this will make your Login ID & password automatically available to anyone having access to your system.

• To turn this function off in MS Internet Explorer browser, click the Tools menu, click "Internet Options", click the "Content" tab, and click the "Autocomplete" button. Then disable the "User names and passwords on forms".

Verify the integrity of the website:

• Before performing online banking transactions, make sure that the Bank website you access is genuine.

• Always login Standard Chartered Online through the hyperlinks in Standard Chartered Bank's websites: www.standardchartered.com or www.standardchartered.co.in when you want to perform banking transactions.

• Do not login Net Banking through hyperlinks embedded in eMails or third party websites.

• If you are using Internet Explorer: Double click the "padlock" icon at the bottom right corner of the screen to check the security certificate of Net Banking.

• If you are using Netscape Navigator: Click "Security" and click "View Certificate". Check the certificate details of Standard Chartered Online.

• Check that you are in a secured/protected environment by right-clicking on the respective web pages with the security icon that looks like a padlock or key and select "Properties". You would see the details of the encryption under "Connection" - for example: SSL3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange.

• Do not use public or internet caf?computers to access online banking or perform financial transactions.

• Do not disclose personal, financial or credit card information to little known or suspect websites.

• Clear your browser's cache and history after each Online Banking session.
  
  Use a computer device that you trust

  • Create passwords to protect your computer from unauthorized access

  • Do not conduct your Standard Chartered Online transactions in public or shared computers.

  • If you are using a wireless network or device, you are strongly advised to consult your vendor/service provide to ensure that your network or devices are configured with adequate security settings.

  
  Install virus detection software in your computer

  • Install industry-recommended firewall and virus detection software to protect againt hackers, virus attacks and malicious "Trojan Horse" programs. These security programs can help to increase security and are available at most computer software stores.

  • Update the anti-virus and firewall softwares with security patches or newer versions on regular basis.

  • Delete and block junk or chain mails.

  • Do not install software or run programs of unknown origin.

  • Do not open email attachments from strangers.

  
  Disable the "File and Printer Sharing" feature on your Operating system

  • Disable the "File and Printer Sharing" feature of your operating system to prevent illegal control or access to your computer.

  • For Windows 95/98, Click "Start", "Settings", "Control Panels". Double click "Network & Dial-up Connections". Click "File & Print Sharing" in the "Configuration" tab and disable "I want to be able to give others access to my files" and "I want to be able to allow others to print to my printer(s)".

  • For Windows NT/2000, Click "Start", "Settings", "Control Panels". Double click "Network & Dial-up Connections". Right click "Local Area Connection" then click "properties". Disable "File & Printer Sharing for Microsoft Networks".

  
  Update your contact information

  • Always update with your latest personal contact information with Standard Chartered Bank.

  
  Check your account and transaction history details

  • Check your last login date and time each time you login to Net Banking.

  • Check your account balances and statements regularly to identify any unusual transactions.

  
  Contact the Bank immediately if there are suspected access or transactions

  • If you suspect any unauthorized access or transactions, please promptly call us at our Phonebanking numbers or at the Cards Helplines to immediately terminate your Online access and any other access channels to your accounts such as ATM. Please also provide details of the unauthorized transactions.

  
  
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  " It is essential that you do not take into consideration or respond to any information on this site or send any information or materials to us before you read this Important Legal Notice and our Data Protection and Privacy Policy. "

  COPYRIGHT © 2002 STANDARD CHARTERED BANK. ALL RIGHTS RESERVED.