FAQ

Welcome to all new Internet Banking

We have made some minor changes in the login process to ensure that our Customers are able to register and login to the system immediately. Our new system is designed to be easier and faster to use. However, if you are having trouble in logging into our new Online Banking System, please click on the relevant hyperlink below for detailed help.

Improved Security
Newly introduced features
Enhanced exiting features

Improved Security
Our new site introduces an additional level of security for high risk transactions like beneficiary registration and personal details updation. When carrying out a high risk transaction, our system will automatically send out an SMS containing a random 4 digit numeric code to your Mobile Number in our records. In order to complete the high risk transaction you will need to enter this 4 digit numeric code on the confirmation page. Without the 4 digit code that is send to the Mobile, high risk transaction cannot be carried out through the website. This additional level of authentication is called as Two Factor Authentication (2FA)

In order to ensure that you get the optimum level of security and for hassle free usage, we request you to ensure that your mobile number is updated in our records. You can check the current Mobile Number appearing against your account in the “Overview Page”. If this number is incorrect or missing, please contact our Phone Banking to update it. It will take us 72 hours to update the mobile number in our records

Newly introduced features

  • Our new system incorporates a whole lot of new features aimed at making your Internet Banking easier and enriching. Some of the new features include:
  • Facility to download transaction statement in Excel & Text formats
  • Detailed information regarding Bank Accounts, Credit Card & Loan relationships
  • Information on Uncleared Cheques in your Bank Account displayed for enhanced convenience
  • Ability to schedule future date payments and also to schedule recurring payments
  • Separate section displaying details of Funds Transfers & Payments carried out through Internet Banking
  • Maker-Checker access (with one level of approval) for Joint account holders and SME customers


    Enhanced exiting features
  • Login
  • Password Reissue
  • Third Party Fund Transfer
  • VMT/IBFT
  • Payment of Credit Card

    In order to make your Online Experience more enriching, based on your feedback we have modified some of our existing functionalities. The differences are as given below:

    Functionality Earlier Site New Website Advantage
    First time login after account opening or Registering for Internet Banking You were provided with a User Id and Password Instead of User Id and Password, we will now provide you with an eBID and OTAC.  
    User ID & Password was couriered to you. eBID is available through our Phone Banking.

    For Resident Individual customers, the OTAC is send through as SMS to your registered Mobile Number.

    Other customers will continue to receive the OTAC as a Pin Mailer     		Instant access to both eBID and OTAC, thereby allowing you to immediately login to the website
    You couldn’t select your own personalized username. The Username was fixed, instead, there was a facility for creating a nickname After getting your eBID and OTAC, you need to click on the “First time login by a new user or upon password reset” for creating your own personalized User ID and Password You now have the facility to set your own desired username and password
    First time login after a Password Reset Your new password was couriered to you. Instead of a password, we will now send you a new OTAC.

    For Resident Individual customers, the new OTAC is send through as SMS to your registered Mobile Number.

    Other customers will continue to receive the OTAC as a Pin Mailer     		Instant access to OTAC, thereby allowing you to immediately login to the website
    Along with the new password, you used your existing user id to login to the website After getting your OTAC, you need to click on the “First time login by a new user or upon password reset” for creating your own personalized User ID and Password

    Tip: If you have forgotten your eBID, when making a password reset request you can ask our Phone Banking executive to provide you with your eBID     		No more delays in waiting for the password. You can immediately login to the website using the OTAC & eBID

    After a password reset, if you desire, you can now create a new username. Thus giving you even more convenience and freedom!
    Funds Transfers to a third party Standard Chartered Bank Account You had to contact either our Phone Banking or Branch with the third party account details.

    Beneficiary Registration was an offline process and you had to wait for it to be completed     		Now you can register the beneficiary on the website itself and start transferring funds immediately.

    When registering the beneficiary, system will automatically send a random 4 digit numeric code to your Mobile Number stored in our records.

    In order to complete the high risk transaction you will need to enter this 4 digit numeric code on the confirmation page     		Immediate registration of Third party account

    Additional level of security implemented in the form of the random 4 digit numeric code send to your Mobile Number
    Inter Bank Funds Transfer (IBFT) & Visa Money Transfer (VMT) There was no facility to register the beneficiary.

    Every time you needed to make a funds transfer, you had to provide the complete details of the beneficiary account (or Visa Card) and then confirm the transaction     		You need to can register the beneficiary on the website before making any transfers to the beneficiary.

    When registering the beneficiary, system will automatically send a random 4 digit numeric code to your Mobile Number stored in our records.

    In order to complete the high risk transaction you will need to enter this 4 digit numeric code on the confirmation page

    Post successful beneficiary registration, you can make the transfer to the registered beneficiary     		Improved usability as you don’t need to provide the beneficiary details for every transfer

    Additional level of security implemented in the form of the random 4 digit numeric code send to your Mobile Number
    Change of personal particular’s (example, Address) You entered the personal details and then confirmed the transaction After entering the details, at the time of confirmation the system will automatically send a random 4 digit numeric code to your Mobile Number stored in our records.

    In order to complete the high risk transaction you will need to enter this 4 digit numeric code on the confirmation page     		Additional level of security implemented for this high risk transaction in the form of the random 4 digit numeric code sent to your Mobile Number



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