| Q. |
What is the Rewards Grandé programme all about? |
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| Q. |
Who is eligible for Rewards Grandé? |
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| Q. |
What are e-transactions? |
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| Q. |
What are the conditions for redeeming reward points?
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| Q. |
Which e-transactions are eligible for rewards under Rewards Grandé? |
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| Q. |
When will one get the cash back? |
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| Q. |
How long does the cash back take after the customer has called Phonebanking? |
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| Q. |
What are the maximum points that can be accumulated in 1 year? |
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| Q. |
How will the reward points be calculated? |
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| Q. |
What is the validity of the reward points accumulated in the year 2008? |
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| Q. |
Is the offer valid on ATM transactions? |
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| Q. |
Will the current reward points on Debit Card POS spends at merchant establishments continue? |
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| Q. |
What is the Rewards Grandé programme all about? |
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Standard
Chartered Bank is offering its savings account customers reward
points on a host of electronic debit transactions. These reward
points can be accumulated over the year and received as a
cash-back, where 1 reward point = 1INR. |
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| Q. |
Who is eligible for Rewards Grandé? |
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The rewards
programme would be offered to aXcessPlus and SmartPay customers
maintaining required average quarterly balance. |
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| Q. |
What are e-transactions? |
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Electronic
financial transactions carried out using any of the electronic
channels such as ATM, Standing Instructions, Electronic Clearing
Service, Internet Banking, etc are called e-transactions. |
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| Q. |
What are the conditions for redeeming reward points? |
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Threshold burn
point (min. annual accumulation value, currently at 500 points).
A maximum of 20 points per month can be accumulated against
usage at Standard Chartered Bank ATMs.
Average quarterly balance gate: if the customer is not maintaining
product average quarterly balance then reward points accumulation can be de-valued/denied.
SmartPay: Three consecutive salary credits into the account
during the period of the offer will be the eligibility for
reward point redemption. |
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| Q. |
Which e-transactions are
eligible for rewards under Rewards Grandé? |
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| Transaction Type |
Number of points |
| Standing Instructions &
Electronic Clearing Service |
1 point |
| Standing Instructions – Internal
Transfer Debit (Trans code: 8581) |
| Standing Instructions – Safe
Deposit Rental (Trans code: 8583) |
| Standing Instructions – Electronic
Payment (Trans code: 8585) |
| Standing Instructions – Loan
Repayment (Trans code: 8589) |
| Electronic Clearing Service transactions (Trans code:
8895) Or Narration contains “ECS” |
| Standard Chartered Bank ATM Financial Transactions
(Maximum of 20 points per month can be accumulated under
this) |
5 point |
| Fund Transfer |
| Fast Cash |
| Fast Cash w/o receipt |
| Intra Transfer |
| Withdrawal |
| Withdrawal w/o receipt |
| Demand Draft |
| Net banking Financial
Transactions |
5 points |
| Inter Bank Fund Transfer |
| VISA Money Transfer |
| Demand Draft |
| Card payment |
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| Q. |
When will one get the cash
back? |
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The cash back amount will be credited into the customer’s bank
account on request by the customer, placed with Phonebanking. |
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| Q. |
How long does the cash
back take after the customer has called Phonebanking? |
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The cash will be credit to the customer’s account within 5
working days after making a request to redeem reward points with
Phonebanking. |
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| Q. |
What are the maximum
points that can be accumulated in 1 year? |
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Customers can accumulate a maximum of 2000 points in 1 year. |
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| Q. |
How will the reward points
be calculated? |
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The reward points under Rewards Grandé are calculated from the
list given in the table above and the upper and lower limits are
applicable as detailed in this document only. All other reward
programmes announced by the bank (such a Debit Card, POS reward
points) are separate and their limits and eligibility cannot be
clubbed with this offering. |
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| Q. |
What is the validity of
the reward points accumulated in the year 2008? |
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Accumulated points have to be used by June 30th 2009, else they
lapse. |
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| Q. |
Is the offer valid on ATM
transactions? |
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Yes – all debit financial transactions at Standard Chartered
Bank ATMs are eligible
for the offer. |
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| Q. |
Will the current reward
points on Debit Card POS spends at merchant establishments
continue? |
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Yes – The current reward and loyalty programme on Debit Card POS
spends at merchant establishments will continue in addition to
Rewards Grandé. Customers will be able to view their points
accumulated under each scheme in their quarterly statement of
their bank account. |
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