Client Q&A's - International Relationship Management in your Region

As a Standard Chartered client living in the Asis Pacific or Middle East region, you can now enjoy the advantages of an International Relationship Manager based at our regional offices.

Q. Why are you offering Relationship Management from your regional offices?

Q. Why would I want an International Relationship Manager?

Q. I like the sound of having an International Relationship Manager nearby, but will there be any handover from my Jersey Relationship Manager?

Q. Why do you need me to complete a Disclosure Form?

Q. Which jurisdictions does the Disclosure Form cover?

Q. What information will be made available to my regional office?

Q. Who will be able to see my information and in which countries?

Q. I'm concerned about information relating to my account sitting in my regional office. What are the implications?

Q. Are there any taxation issues I should be aware of?

Q. My regional office is miles from me. How often would I see an International Relationship Manager?

Q. Will an International Relationship Manager be able to provide an equivalent service to the one I currently receive?

Q. My existing Relationship Manager has spent many hours discussing my financial objectives and now knows my account and financial situation inside-out. They even recognise my voice when I call. Why do I have to go through the same process all over again with someone new?

Q. I used to see my Relationship Manager twice a year, which was sufficient. I don't want someone calling me all the time?

Q. I would like my Relationship Manager to be based locally. What do I need to do?

(Q) Why are you offering Relationship Management from your regional offices?
(A) In 2002, we carried out a customer survey which highlighted how much our clients value their Relationship Managers. The research also identified a common concern that, because the team was based in Jersey, opportunities to meet were infrequent.

We have addressed this concern by offering our clients the option to use an International Relationship Manager based in their local country. In doing so, we offer our clients a better service.
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(Q) Why would I want an International Relationship Manager?
(A) As we develop our range of investment products and services, many clients feel more comfortable discussing these face-to-face, rather than over the phone or by email.

If you choose to have an International Relationship Manager based in your own region, you'll be able to meet with them regularly and, because they're in the same time zone, you'll be able to speak with them and request up-to-date information anytime during local office hours.
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(Q) I like the sound of having an International Relationship Manager nearby, but will there be any handover from my Jersey Relationship Manager?
(A) If you decide to make the switch, you'll need to complete a disclosure form, authorising us to provide your regional office with information relating to your account (although this will still be held in Jersey). Therefore, your International Relationship Manager will be fully informed of your financial situation and investment portfolio.
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(Q) Why do you need me to complete a Disclosure Form?
(A) We are bound by Jersey legislation to obtain formal client agreement before we can disclose information to any person or authority outside Jersey.
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(Q) Which jurisdictions does the Disclosure Form cover?
(A) The country in which your International Relationship Manager is based.
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(Q) What information will be made available to my regional office?
(A) Any information relating to your account held in Jersey will be made available to your regional office. This includes personal details and transaction records. As we are in the process of upgrading our banking systems, we may not be able to deliver all this information immediately, but any current limitations will be removed progressively.
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(Q)Who will be able to see my information and in which countries?
(A) The unit of the Standard Chartered Group specified in your authority will be able to view your information.
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(Q) I'm concerned about information relating to my account sitting in my regional office. What are the implications?
(A) We are required by the local authorities to comply with local law. If we are asked to disclose information to them and such a request is in accordance with local law, we will have to submit all details held in our regional office.
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(Q) Are there any taxation issues I should be aware of?
(A) We can't give general tax advice as all clients' circumstances are unique. We accept business on the basis that clients meet all their obligations in their country of residence. It is important to take legal/tax advice before making your decision.
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(Q) My regional office is miles from me. How often would I see an International Relationship Manager?
(A) We are expanding our existing teams in the Middle East and Asia and our International Relationship Managers will be on the road and meeting clients on a very regular basis.
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(Q) Will an International Relationship Manager be able to provide an equivalent service to the one I currently receive?
(A)If you complete the disclosure form, all personal and account information will be made available to your International Relationship Manager. Because they're based in your region, they'll be able to meet with you regularly to discuss your portfolio and recommend new investment opportunities. What's more, you won't have to worry about time zones when you call them to request information.

In addition to the enhanced service offered by our International Relationship Managers, the multi-skilled team at our new Client Contact Centre are on hand to help you with day-to-day transactions and enquiries.
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(Q) My existing Relationship Manager has spent many hours discussing my financial objectives and now knows my account and financial situation inside-out. They even recognise my voice when I call. Why do I have to go through the same process all over again with someone new? ?
(A) We will do everything we can to ensure that your new International Relationship Manager is briefed fully by your existing Jersey Relationship Manager.

Because your International Relationship Manager will be able to meet with you on a more regular basis, it won't take long for him/her to develop an excellent understanding of your financial objectives.

What's more, our teams of International Relationship Managers are extremely experienced and dedicated. Whoever handles your account will have a thorough understanding of our products and services and will be able to provide you with expert financial planning support.
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(Q) I used to see my Relationship Manager twice a year, which was sufficient. I don't want someone calling me all the time?
(A)Your International Relationship Manager will be available as and when you require. Their role is to work with you, on your terms, to review your offshore assets and help uncover investment opportunities, which may offer greater growth prospects than your current arrangements.
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(Q) I would like my Relationship Manager to be based locally. What do I need to do?
(A) It's very easy. All you need to do is complete and sign the Bank's disclosure form, which gives us permission to send information to your regional office, although your account will continue to be based in Jersey.

Please contact us and we'll send a form to you. Alternatively, we can arrange for one of our local representatives to call you to arrange a meeting and you can complete the form there and then.

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