Mobile Banking

Mobile Banking is a fast, easy and secure way of accessing your bank 24 hours a day 7 days a week from wherever you are. It allows you to carry out menu driven transactions without having to remember any key words and down loading any applications on your handset. All you need is to dial *722# (Safaricom) or access through your Zap menu & password for Airtel customers and you start using Mobile Banking right away.

Mobile Banking is a mobile banking serviced that lets you access your bank account from mobile phone. It allows you to perform the following:

• Balance Inquiry
• Statement Request (last 3 transactions)
• Funds transfer (To other accounts with Standard Chartered Bank that are held by you and to third party Standard Chartered Bank accounts nominated by you).

Note: Funds transfers only occur in same currency accounts.

• Bill payments (KPLC & Multichoice/DSTV)
• Cheque Book Request
• Statement Request
• FX Rates
• My settings (change PIN and Default account number)

Customers can register by walking into any Standard Chartered Bank Branch and filling in the registration form.

Mobile Banking is available for SCB Current accounts. You need to be a subscriber of a cellular service provider that the Bank has a tie up with (currently the service is only available on Safaricom & Airtel). You will need a normal GSM mobile phone and your Mobile Banking number.

USSD Mobile Banking is different as:

• It provides an interactive browsing experience
• It is available on all GSM handsets
• It has an in built USSD encryption and "no store just forward" facility for performing secure transactions
• You do not need to remember any transaction message formats
• It works on roaming at no extra cost (no additional operator cost)
• Faster service, as network latency is low

No, you will have to nominate the beneficiary account before you are able to transfer the funds. You can register the beneficiary by filling in the Mobile Banking application form available at all Standard Chartered branches or download from our website www.standardchartered.com/ke and drop it off at any of our branches.

There are no limits on bill payments. Funds transfers limits are USD 2,500 per transaction and USD 3,000 per day.

Currently, customers can only transfer funds between Standard Chartered own/ nominated accounts.

No, in order for you to transfer funds, the beneficiary a/c number must be registered with us. You can nominate beneficiary account numbers by filling out the Mobile Banking application form available in all Standard Chartered branches or alternatively you can download the form from our website www.standardchartered.com/ke and drop it off at any of our branches.

Bill payment is a new service that provides you with a single point of contact for most of your recurring bill payment needs. Using this service, you can pay your bills in a secure and convenient manner. In addition, you will continue to receive physical bills from your billers as before.

Complete flexibility and control in making payments.

You can pay bills for the following services:

• Electricity (KPLC)
• Multichoice DSTV

The bill payment service is currently available for a fee of Ksh.25 to all Safaricom Mobile Banking customers.

Yes, all customers of Mobile Banking will be required to register their utility bill in order to access the bill payment facility.

Yes, all billers will continue to send you your paper bill even after you register for the bill payment service.

Your requests for registration of billers are sent to the billers for validation. The time required to activate the biller for your account will not exceed 24hrs.

If you have an issue with the biller or the charges on a specific bill, you will need to call the Contact Centre on 254 20 329 3900. We will assist you in this process by providing you with payment and bill payments from our archives.

Recharge your prepaid mobile from wherever you are, with the top-up value of your choice (between KES 100 – 10,000; Safaricom)

A 30 leaf cheque book will be sent across to you in about 72 working hours of receiving the request.

The customer will indicate how far back they would like their statement. Statement will be available in two working days of receiving the request and can be picked from their domicile branch.

There are no charges to register for Mobile Banking. However, once registered charges are pay as you go.

For any transaction, you will be charged KES 25/- which will be debited from your bank account. You will not be charged to access the service from your Mobile Network Operator (MNO).

Please call our 24 hour customer care centre +254-20-3293900 and they will take your request for a new PIN. Your new PIN will be sent to you via SMS. You have the option of changing your PIN once you log in using the new PIN.

Select the appropriate option from the menu and follow the instructions displayed on the handset. Refer to the user manual for a detailed guide.

The only accounts displayed on Mobile Banking are the ones linked to your account number. Only one mobile number can be assigned per cusreg.

There is no danger as the USSD is not stored on your phone or in the SIM; rather it is accessed via the Mobile Banking server. However, call our customer Contact Centre and inform them of the loss.

You need to register for Mobile Banking and should have a valid PIN.

No, there will be no charge for airtime usage.

Unlike an SMS-based service, there is no storage of data on your handset. Also the transactions are limited to a single registered mobile number. When you sign up for Mobile Banking, you create a unique PIN that ensures only you can access the accounts. Plus, our powerful firewalls, encryption technology, and timed log-offs help ensure your privacy.

• Balance Inquiry
• View last 3 transactions

Pay your KPLC and DSTV bills

You will be charged a flat fee of KES 25/- for each transaction that you perform on the Mobile Banking platform.

Upon successful registration, you should receive your PIN within 4 business days.

No, you can only use the one number that you designated as your preferred Mobile Banking number.

You will be able to pay bills to the following Companies:

• KPLC
• DSTV

In addition to the above, you will be able to purchase Safaricom pre-paid airtime.

Upon successful payment of your bills, you will receive a reference number. You should keep this reference number safe, as it is the proof that you actually paid your bill.

Yes. We have a robust resolution process in place. If you paid your bill yet your bill account was not credited, then kindly do the following:

• Call our Customer Contact Centre on +254-20-329-3900 / 0722 203666 / 0733 335511
• Inform the Contact Centre agent about the issue at hand (be sure to provide the Contact Centre agent with the bill reference number)
• The Contact centre agent will escalate the matter and you will receive a call from a bank official.

We will then use our internal processes to follow up and ensure that the issue is resolved.

You will be charged a flat fee of KES 25/- for each transaction that you perform on the Mobile Banking platform.

Your customer number is made up of 6 numbers that are automatically assigned to you when you open an account with us. If you open all your accounts at one branch, then you will have the same customer number for all your accounts. For example, if your account number is 0101912345600, your customer number would be 123456.

No. You do not need to nominate accounts that fall within your customer number. They will automatically appear as your 'self accounts.' If you however have an account(s) with a different customer number(s) from your Mobile Banking designated 'default' account, then you will need to nominate them for the funds transfer service.

There is no limit to the number of accounts that you may wish to nominate for the funds transfer service

No, you can only transfer funds into the nominated account(s) and not out of the nominated account(s).

Yes, you can transfer funds from your self accounts into your default accounts. This is because the accounts all share the same 'customer number.' For example, you can transfer money from a savings account 0151512345600 into a current (default) account 0101912345600. Note: This will work as long as the 'self account' does not have any restrictions on the number of debits that can be made per quarter.

No. You can make as many transfers as you like.

No. You can only make funds transfers between same currency denominated accounts.

You will be charged a flat fee of KES 25/- for every transaction that you perform on the Mobile Banking platform.