Your Guide to Digital Banking

Steps on how to make bills payments

Step 1: Log into your Online/Mobile account and select “Pay Bills / Payments” under “Menu”.

Step 2: Select “One-time Bills Payment”

Step 3: Select your Biller Type and Biller Name.

Step 4: Click on “Pay Bill”.

Step 5: Select the debit account and payment amount.

Step 6: Accept the terms and conditions and click “Confirm”.

Step 7: You also have the option to add a Biller, Manage your Direct Debits, and Payment History.

If you wish to do this now, login to https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to register and save your biller

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Add biller” under “Menu”.

Step 3: You can make payments for Airtime topup, CableTV, Internet Services etc.

Step 4: Select your biller type (one of the above billers) and the biller name you are adding. Click “Next”.

Step 5: Key in your consumer/utility number and click “Next”.

Step 6: Agree to Terms & Conditions and click “Submit”.

Step 7: Enter the OTP (sent to your registered mobile number) and click “Next”.

Step 8: Your request to add your biller is successful and will be processed within 2 working days.

If you wish to do this now, login to https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to make credit card payments

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Click on Menu and select “Pay Standard Chartered Credit Card”.

Step 3: Enter Payment details (Pay From and Pay To).

Step 4: Select the Payment Type

• One Time Payment
• Recurring Payment (Standing Orders)

Step 5: Select or Enter the amount to pay and Payment Date.

Step 6: Review the details of the payment and click “Confirm”.

Step 7: Payment to your credit card is now complete.

If you wish to do this now, login to https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Step 1: Visit Online or Mobile Banking.

Step 2: Go to the menu and select “Transfer Between Own Accounts”.

Step 3: Select Account to be Transferred To

• Local Own Account
• Global Link Account

Step 4: Select Account to be Transferred From.

Step 5: Enter Currency and Amount.

Step 6: Review the details of the transfer and Click “Confirm”.

Step 7: Your transfer is on its way!

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to transfer funds to local accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Under “Transfer” select “Local SCB account” from the menu.

Step 3: Enter the Beneficiary Account Number

Step 4: Select the Currency

Step 5: Enter the Nickname and Address of the beneficiary (optional)

Step 6: Review the Name of the Beneficiary you are transferring to and click “Next”.

Step 7: Select the funding account and the amount to be transferred.

Step 8: Enter a payment description, if required and click “Next”.

Step 9: Review the details of the transfer and click “Confirm”.

Step 10: Your transfer is on its way!

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to transfer funds to Other Bank Local Accounts in Nigeria

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Under “Transfer” select “Local Transfer (Other Banks)” from the menu.

Step 3: Enter the Beneficiary Account Number

Step 4: Select the Currency

Step 5: Enter the Beneficiary bank name

Step 6: Enter the Nickname of the beneficiary (optional)

Step 7: Review the Name of the Beneficiary you are transferring to and click “Next”.

Step 8: Select the funding account and the amount to be transferred.

Step 9: Enter a payment description, if required and click “Next”.

Step 10: Review the details of the transfer and click “Confirm”.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to transfer funds to international accounts

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfer to international account” from the menu.

Step 3: Select the beneficiary you will be remitting funds to and click “Next”.

Step 4: Select the funding account, the transfer amount and who picks up the cost of remittance.

Step 5: Enter a payment description, if required and click next.

Step 6: Review the details of the transfer and click “Confirm”.

Step 7: Your transfer is on its way.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to add, delete, or edit payees

Step 1: Visit Online Banking or SC Mobile app and log in to your account.

Step 2: Select “Transfers”

Step 3: Select “Add a new beneficiary”

Step 4: Select the beneficiary type you want to add:

• Local SCB Transfer
• Local Transfer (other banks)
• International Transfer

Step 5: Enter the required beneficiary details and click next.

Step 6: Click “Confirm”.

Step 7: Enter the One Time Password (OTP) sent to your registered number and click “Next”.

Step 8: Beneficiary successfully added!

*For International Payee, note you will be required to key in your SWIFT code.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to set up a recurring transfer or schedule a future transfer

Step 1: Go to “Menu” and Select “Standing Instruction & Schedule Transfer”.

Step 2: Click on “Set Up Standing Instruction or Scheduled Transfer”.

Step 3: Select Type of Transfer you would like to schedule

• Between Own Accounts
• To Local Account
• To International Account

Step 4: Fill the required details of the account and click “Next”.

Step 5: Confirm the details of the account and accept the Terms and Conditions to proceed with “Next”.

Step 6: Now your standing instruction has been set up!

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to view transfer history

Step 1: Go to menu and Select “Transfer History”.

Step 2: View date, account details, beneficiary, amount, status and transfer type.

Step 3: Now you can see your transfer history on the go.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to request for a chequebook

Step 1: Go to menu and Select “Help and Services”.

Step 2: Select Cheque Book Request.

• Choose option under Most Popular Request
• Choose option under Service Request by Category–> Account Management–>Cheque Book Request

Step 3: Choose which account you would like your cheque book to be issued for.

Step 4: This request will be shown to eligible accounts.

Step 5: Once Details are confirmed the cheque book will be sent to your mailing address.

Step 6: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to track your request:

Step 1: To track the status of your request, visit the “Service Requests” menu and select “Status”.

Step 2: View the status of all active and completed requests.

Step 3: User can see whether the request is received, process, or completed.

Step 4: Requests for the past 90 days can only be shown.

If you do wish to do this now, login to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to activate your card

Step 1: Go to menu and Select ‘Service Requests’.

Step 2: Select either Debit or Credit Card Activation & PIN Set under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to activate.

Step 4: Ensure that you have your card before proceeding for Activation and PIN Set.

Step 5: Enter the preferred PIN for your debit or credit card.

Step 6: Key in the OTP sent to your registered mobile number and click next.

Step 7: Review the details on screen and click ‘Confirm’.

Step 8: Your card is now activated with a PIN.

Steps on how to change your card PIN

Step 1: Go to menu and Select ‘Service Requests’.

Step 2: Select either Debit or Credit Card PIN Change under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to change its PIN.

Step 4: Enter PIN for your debit or credit card.

Step 5: Key in the OTP sent to your registered mobile number and click next.

Step 6: Review the details on screen and click ‘Confirm’.

Step 7: Your card is now activated with a PIN.

If you wish to do this now, login to https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to instantly block a lost or stolen card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select either Report Lost/Stolen Card under Most popular service requests or under ‘Service Request by category’–> ‘Card Management’.

Step 3: Choose which card to block and reason for block.

Step 4: Specify if you want a replacement card by checking the box.

Step 5: Review the details on screen and click ‘Confirm’.

Step 6: Your card is now blocked and you will be issued a replacement automatically.

Note: Card replacement fee will be charged

Standalone Replacement

If you have damaged your card, please follow the instructions above but select “Replace Card”.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to apply for a new debit card

Step 1: Go to menu and Select ‘Help and Services’.

Step 2: Select “Apply for a new Debit (ATM) card”.

Step 3: Select the account you want to apply card from.

• Where you don’t have any eligible account, the dropdown will be empty
• Where you have eligible accounts but it’s not showing, go to “Card block and Replacement” menu and request to request for a replace card

Step 4: Review your delivery/mailing address for accuracy (you can update the address through the “Profile Update”).

Step 5: Enter your preferred name to be printed on the card.

Step 6: Confirm the details of the request.

Step 7: Enter the OTP received on your registered mobile number.

Step 8: Your card will go for processing and will be delivered within 3-5 working days.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to update your personal information

Step 1: Select “Profile Details” from the main menu.

Step 2: Enter the OTP sent by SMS.

Step 3: Press OK on the pop-up message.

Step 4: Edit the section of your choice.

Step 5: Select “Review”.

Step 6: Select “Save”.

Step 7: Enter the OTP again to confirm changes.

Step 8: Request submitted and the reference number will be provided.

Step 9: Your details have now been updated in a matter of minutes.

If you wish to do this now, login in to your account https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Steps on how to manage your global accounts

Step 1: Go to menu and click on “Global Link Accounts”.

Step 2: Select “Manage Global Accounts” and click on “Link Account”.

Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.

Step 4: Click “Next” to see the relationships held in the country you added through your Nigeria Online banking access.

If you wish to do this now, login to https://www.sc.com/ng/ways-to-bank/online-banking-login/security-information.html

Service is coming Soon

Steps on how to open an additional bank account

Step 1: Log into Online banking / SC Mobile platform

Step 2: Select “Apply for Product”.

• For SC Mobile: Menu > Apply for product
• For Online Banking: Homepage > Service Requests > Account Management > Open an Account

Step 3: Select “Accounts and Deposits”.

Step 4: Select your preferred product to be opened as additional account

• Current Account (NGN, USD, GBP, EUR)
• Savings Account
• Education Saver
• eSaver Account
• Salary Account
• Women Account

Step 5: Fill other details.

Step 6: Enter Deposit Amount.

Step 7: Select the account you want the deposit to be Transferred From.

Step 8: Accept the T&Cs and click ‘Next’.

Step 9: Congratulations! You have a new account and you can start using it instantly.

If you wish to do this now, visit https://www.sc.com/ng/save/

Service is coming soon