1. Does it provide insurance coverage to all my Credit Cards?
Yes! It cover all your Standard Chartered Bank (Pakistan) Limited (SCBPL) as well as non-SCBPL Credit Cards (VISA, AMEX, MASTERCARD and DINERS) that you might have in your wallet.

2. How will it cover me from Credit Card fraud?
The plan refunds financial loss of Credit Card (all types) transactions done fraudulently due to loss or theft or robbery. The plan covers financial loss incurred within 48 hours prior to reporting to the Bank about the loss.
Sum Insured Financial Loss = Maximum up to Rs 40,000 per month

3. How will it cover my Identification Papers?
In case of loss or theft of Identification Papers, along with the loss or theft of the Credit Card, the plan refunds the expenses incurred on the replacement of Identification Papers (CNIC, driving license and passport). Coverage is within the sum insured of financial loss of Rs 40,000. You can claim a maximum of Rs 20,000 under replacement cost of Identification Papers.

Identification Paper = Maximum up to Rs 20,000 per month

4. How will it cover me under Personal Accident Insurance?
It will cover the policyholder for Rs 650,000 in case of Loss of Life or Permanent Disability of the insured due to theft or robbery.

5. Who is the Underwriter of Smart Wallet?
New Hampshire Insurance Company, (AIG) Pakistan is the Underwriter of Smart Wallet. It is a member company of America International Group Inc. (AGI) and has been operating in Pakistan since 1949 with branches in Karachi, Lahore, Islamabad and Faisalabad.

6. How much will I need to pay?
You only need to pay a nominal monthly charge of Rs 95 to avail the benefits of Smart Wallet.

7. What is the enrollment and de-enrollment process?
An SCBPL representative will call you to seek your consent for enrollment under the insurance program. You can also enroll under the insurance program by signing up for Smart Wallet on our Credit Card application form or you may simply call Phone Banking at 111-002-002 where a Phone Banking Officer will guide you on how to enroll under Smart Wallet.

8. How will claims be settled?
In the unfortunate case that you suffer from any of the insured events, you or your legal heirs as per the succession certificate granted by the court of competent jurisdiction (in case of death or disability) should contact the insurance company. Please refer to the Terms and Conditions for details of documents required. Your claims as per agreed with the insurance co. will be settled within 15 working days upon submission of the required documents.

9. What should I do if my Card is missing?
The moment you come to know about your missing Credit Card(s), immediately inform the issuing Bank and block your Credit Card(s), and at the same time contact New Hampshire Insurance Co., (AIG) Pakistan at 111-111-244. You should ensure that you record your claim at AIG within 45 days after occurrence of insured event. However, you / your legal heirs can record your claim under Personal Accident Insurance within 180 days after occurrence of insured event.

10. Will I be covered at all times?
Yes, you will be covered 24 hours a day, worldwide.

11. What if I pay the premium through both my SCBPL VISA & MasterCard?
- If the insured pays premium through both SCBPL Cards (VISA and MasterCard), the insured will be indemnified with double of the limits, subject to the actual loss amount in case of financial losses through Credit Card fraud.

- If you pay premium through both SCBPL Cards (VISA & MasterCard), you will be indemnified with double of the limits under Accidental Death & Disability.

- In cases of Identification Paper the Card Customer will be indemnified once only up to the extent of limit.

12. Can I cancel the insurance?
You can cancel your coverage at any time by calling Phone Banking at 111-002-002.
Or
you can write to Standard Chartered Bank (Pakistan) Limited at the following address:
 
Standard Chartered Bank (Pakistan) Limited,
Customer Services Department,
P.O.Box: 5556,
Karachi 74000.

13. Can I insure Supplementary Cardholder?
This privilege is only for principal Cardholders. However, as all expenditure of the Supplementary Cardholder is charged to the same Account, any fraudulent transaction done due to loss or theft of supplementary Card is covered.

Disclaimer
1. New Hampshire Insurance Company, (AIG) Pakistan ("AIG") is the Underwriter of the Smart Wallet Insurance ("Product").

2. This Product is not guaranteed or insured by the Standard Chartered Bank (Pakistan) Limited ("SCBPL") or their affiliates and is not a Standard Chartered Bank product. Standard Chartered Bank (Pakistan) Limited is only acting in the capacity of a distributor of the Product and does not represent an undertaking on the part of SCBPL or any of its officers.

3. SCBPL is in no way responsible for the performance of and shall have absolutely no liability or obligation whether directly or indirectly in respect of the Product.

4. Features, policy and claims under the Product are at the sole discretion of the AIG offering this Product and SCBPL is in no way responsible for the same.

5. SCBPL has merely brought to you this offer from AIG on a strictly no liability basis. The information contained in this document is based on information derived from AIG. You are advised to check and verify the said information and carefully read the Terms and Conditions come to your own independent judgment of the same.

6. SCBPL shall not be concerned with any dispute that may arise between the Customer and AIG and makes no representation and gives no warranty with respect to the quality of the Product / Service provided by AIG or guarantees the timely indemnification and / or indemnification of claims.