Q. What is Standard Chartered Saadiq Visa credit card?
A. Standard Chartered Saadiq Visa credit card is a Shariah – compliant Credit Card, that is interest free. The card operates on the ‘ujrah’ concept which is based on a fixed fee structure. Saadiq Visa Credit Card provides worldwide benefits with the convenience comparable to a conventional credit card.
Q. How do I activate my SCB Saadiq VISA Credit Card?
A. Upon receiving your SCB Saadiq VISA Credit Card, simply call our Customer Services at 111-002-002 from your contact numbers (Office/Residence) registered on our system and get it activated.
Q. Where can I use Saadiq Visa Credit Card?
A. The Saadiq Visa Credit Card can be used globally for any transaction at any merchant outlet accepting Visa Credit Cards. Please note that Saadiq Credit Card should not be used for items such as alcohol, pork related products, gambling, pornography or other illegal activities. Cardmember should ensure that the card is not used for such transactions in order to comply with the Shariah principles.
Q. How does Saadiq Visa Credit Card work?
A. Saadiq Visa Credit Card, the first ever Shariah – compliant Credit Card, gives you the option of either paying the entire outstanding amount or pay only a minimum amount of the outstanding balance by the payment due date. A fixed monthly maintenance fee will be levied. However, the bank may waive off the charges for any given month on its own discretion.
Q. How will I be charged with the maintenance fee?
A. Fixed maintenance fee depending on the card type (as per SOCs) is charged monthly for the continued usage and the benefits and privileges associated with the card. However, the bank may waive off the charges for any given month on its own discretion.
Q. Is the maintenance fee charged if I pay my entire balance in full?
A. Fixed maintenance fee is payable by the Cardmember on a monthly basis. However, the bank may waive off the charges for any given month on its own discretion.
Q. Does the amount of the maintenance fee differ for varying outstanding balance?
A. No, monthly maintenance fee is fixed fee and does not depend on the outstanding balance or the duration of the balance revolved. The fee is only dependent on the card type (Classic Blue, Gold, Gold Plus)
Q. Can I transfer my outstanding balance from any other bank's credit cards to standard chartered Saadiq Visa Credit Card?
A. Yes, you can transfer the outstanding balance from any other bank’s credit card to standard chartered Saadiq Visa Credit Card (Saadiq Visa Credit Card terms and conditions apply). Simply call our 24 hours phone banking service at 111-002-002 and our dedicated phone banking representative will guide you through the entire process. Please note that the balance transfer facility on Saadiq Visa Credit Card is available only once during the lifetime of the card.
Q. What reward will I get on my SCB Saadiq VISA Card?
A. You will get 5% Cashback on all your grocery/supermarket transactions of up to PKR 40,000 each month. And finally, you will get 1% Cashback on all other retail transactions. In addition to all this, you are eligible for all the benefits explained in the Features and Benefits portion of this guide. Total Cash back amount combining both 5% and 1% will be maximum Rs. 2,000 per month depending upon your monthly spending.
Q. What does "Cashback" mean?
A. "Cashback" means a credit entry, subject to certain limits (where applicable), executed by the Bank on the Card Account based on eligible transactions.
Q. Will I receive my Cashback rewards in Cash?
A. No. Every time you conduct a transaction, a credit entry (amounting to the % Cashback offered on that merchant category) will be made instantly against that transaction on your card account. For example, if you purchase PKR 1,000 worth of grocery from supermarket on your Saadiq VISA Credit Card, you will get PKR 50 in Cashback rewards immediately. The net amount charged to you for that transaction will be PKR 950.
Q. Will I get Cashback Rewards if I pay cash?
A. No. You can only avail the Cashback rewards through you Saadiq VISA Credit Card.
Q. Where can I avail the 5% Cashback?
A. You can avail 5% Cashback on all supermarkets across Pakistan and abroad.
Q. Is there a limit to how much Cashback I can earn on my transactions?
A. Supermarkets - 5% Cashback and other Retail Spend Categories - 1% Cashback with monthly limit of PKR 2,000 per month.
Q. Will Cashback also be offered on other merchant categories?
A. Yes. Additional Cashback offers will be designed from time to time as seasonal promotions. Such offers will be communicated to you by the Bank through brochures mailed with your monthly Credit Card statement.
Q. In which scenarios will I be denied Cashback Rewards?
A. In the scenario that your domestic retail transaction is reversed, disputed, unauthorized, or fraudulent, Cashback rewards will not be credited. Lastly, Cashback is not offered on fee and charges, card account fees and charged back transactions etc. Also note 5% Cashback may also not be given on some super store tag under different merchant category codes and 1% Cashback will be automatically credited to your card account.
Q. Is the maintenance fee charged if i pay my entire balance in full?
A. For it services, the bank will charge a fixed Monthly Maintenance Fee depending on the card type. However, the bank may waive off the charges for any given month on its own discretion.
Your important questions answered
Q. What is Standard Chartered Bank's (SCB) new Minimum Amount Due policy?
A. The Minimum Amount Due Policy has been implemented to ensure that our products and services are offered to you as per the best global practices in the cards industry. The new policy has been structured to facilitate you in better managing the outstanding balance on your Credit Card even if you choose to pay the Minimum Amount Due on a monthly basis.
As per the new policy, the MAD payment will be equivalent to 1% of your principal balance plus all fees and charges (Maintenance Fee, Cash Advance Fee etc) OR PKR 500, whichever is higher. Please note that this policy is applicable on all Standard Chartered Saadiq Visa Credit Cards.
Q. How does this new Minimum Amount Due (MAD) policy work and how does it impact me?
A. Below are different scenarios illustrating the revised Minimum Amount Due (MAD) payment mechanisms for your reference and better understanding:
Example 1 - If customer always makes full payment
Suppose Mr. Ahmad Hasan has outstanding dues of PKR 60,000 on his Standard Chartered Credit Card. Mr. Ahmad always pays the outstanding dues in full before the due date and is not levied with any Fee or Charges. Following is Mr. Ahmad’s Minimum Amount Due in light of the revised policy:
Minimum Amount Due: 1% of PKR 60,000 = PKR 600
Example 2 - If 1% of the customer’s principal balance is less than PKR 500
Suppose Mr. Shahan Durrani has outstanding dues of PKR 40,000 on his Standard Chartered Credit Card. Mr. Shahan also pays the outstanding dues in full before the due date. Now, let's examine Mr. Shahan's Minimum Amount Due payment:
Since PKR 400 (1% of PKR 40,000) is lower than PKR 500, the Minimum Amount Due payment will be PKR 500.
Example 3 - If customer is charged Monthly Maintenance Charges
Suppose Mr. Khizer Ayub has outstanding dues of PKR 40,000 on his Standard Chartered Credit Card. He is charged with PKR 1,000 in Maintenance Charges on his outstanding dues. Now, let’s examine Mr. Khizer’s Minimum Amount Due payment:
PKR 400 (1% of PKR 40,000) + PKR 1,000 (100% of Maintenance Charges) = PKR 1,400
Example 4 - If customer is charged with Financial Charges and Cash Advance Fee
Suppose Mr. Saqib Azeem has outstanding dues of PKR 50,000 on his Standard Chartered Credit Card. Mr. Saqib misses the payment of his outstanding balance and pay minimum payment for that month. He is therefore, levied with Maintenance fee of PKR 1,000 and a Cash Advance Fee of PKR 600 (as he had taken out Rs.20,000 cash from ATM in the previous month). Now let’s examine Mr. Saqib’s Minimum Amount Due as per the new policy:
Minimum Amount Due: (1% * 50,000 = 500) + (1,000 + 600) = PKR 2,100
Q. Will this change increase my minimum payment?
A. The revised Minimum Amount Due policy is equivalent to 1% of the principal balance. In addition, all fees and charges are here forth also a part of the minimum payment amount. Therefore, this change may in certain cases result in an increase in the minimum monthly payment. However, whether the Minimum Amount Due payment increases, decreases or stays the same is entirely dependent on your account activity and the timeframe within which you pay your outstanding dues.
Q. How does this change impact me?
A. This revision in policy will impact you if you only pay the Minimum Amount Due each month. However, if you usually make full payments on your outstanding balances, or make payments higher than the Minimum Amount Due mentioned on your monthly statements, this revision will most likely not affect you.
Q. What if I require more information about this new Minimum Amount Due policy?
A. If you require any information about the new MAD policy, please feel free to call our 24 Hour Phone Banking Service at 111-002-002