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Frequently Asked Questions
Q. What is Easy Credit?
Easy Credit is a Credit Card combined with the convenience of a cheque book, which means that you can pay anyone through cheques.
Q. Is there a cash withdrawal limit with my Credit Card?
You can withdraw cash up to 30 % of your credit limit. For example, if your credit limit is Rs. 100,000 and your withdrawal limit is 30 %, then your cash withdrawal limit will be Rs. 30,000.
Q. How is it better than any other credit facility?
Easy Credit offers you a globally accepted Credit Card, a highly competitive financial charge of 30% per annum and a cheque book facility. This means that Easy Credit is the best credit line facility available across the country.
Q. Do I need to be a Standard Chartered Account Holder or Standard Chartered Card member to be eligible?
No, you just need to meet the Easy Credit criteria.
Q. Do I have to apply for the Easy Credit cheque book? Will I be charged for the cheque book?
Yes, you have to apply for the cheque book, through the request form, which is part of the Easy Credit Application Form. You will be required to pay a fee to have an Easy Credit cheque book issued.
Q. Where can I use the Easy Credit cheque book and how?
You can use the Easy Credit cheque book anywhere you like. For example, Easy Credit cheques can be used for payments where the merchant does not have a Credit Card processing machine or does not accept Credit Cards. It can also be used to pay anyone with a bank account. However Easy Credit cheques are 'Account Payee' cheques and can only be used within Pakistan.
Q. Is there a difference between an ordinary account cheque and an Easy Credit cheque?
Yes, there is, the amount is debited from the customer's bank account when using an ordinary account cheque, whereas with an Easy Credit cheque, the amount mentioned on the cheque is deducted from your Easy Credit Card Account. This means you don't have to pay the whole amount at the same time. Also Easy Credit Cheques are 'Account Payee' cheques only, i.e. the amount mentioned on the cheques can only be credited to the payee's account.
Q. How and where can I use the Easy Credit Card?
The Easy Credit Card can be used globally at any merchant establishment where a MasterCard is accepted.
Q. Whom can I pay with Easy Credit Card?
You can pay anyone. You can use your Easy Credit Card at any merchant accepting Credit Cards, or you can use an Easy Credit cheque to make a payment where Credit Cards are not accepted, even to a friend.
Q. Is this service extended to Supplementary Card members?
Yes. This service is valid for both Basic and Supplementary Card members.
Q. Will I be charged a fee for cash withdrawal / cash advance?
No fee is charged for cheques used to pay third parties. However, a fee will be charged as per the Schedule of Charges, for cash withdrawals through an ATM or over-the-counter.
Q. Can I transfer my outstanding balance from another bank's credit card to Easy Credit?
Yes, you can transfer the outstanding balance from any other bank's credit cards to Standard Chartered Easy Credit Account at an extremely competitive rate (Easy Credit Terms and Conditions apply).
Q. Do I have to clear my entire outstanding balance at the end of each month?
No, you can choose to revolve your credit and repay as little as 5% of your outstanding balance for competitive financial charges.
Q. How will I be charged the service fee?
A highly competitive financial charge of 2.08% per month will be levied from the transaction date till the complete outstanding balance on your Easy Credit is paid in full.
Q. How and where do I make my monthly payments?
You can make your monthly payment by:
- Paying cash over the counter at any Standard Chartered branch in Pakistan.
- Sending a cheque/pay order/draft in the name of 'Standard Chartered Bank, Credit Cards' by mail or through the Drop Box at any Standard Chartered branch. Please indicate your name and card number on the reverse of the cheque.
- Through Auto Debit for Standard Chartered Current/Savings account holders (either 5% of the outstanding balance or the total amount).
- By Telegraphic Transfer. Your payment will be credited to your card account after funds are received by Standard Chartered, Consumer Banking, Cards, Pakistan.
Q. What should I do if I encounter a problem with my Easy Credit Card account?
If you face any problem with your Card or Card Account, call our 24-hour Customer Service on 111-002-002. Or e-mail your queries to ask.us@pk.standardchartered.com
Q. What should I do if I lose my Card, Cheque Leaf or Chequebook?
In the event that your card, cheque leaf or chequebook is lost or stolen, please report it immediately at 111-002-002.
Q. What if I have a discrepancy/error on my monthly statement?
If you notice any discrepancy in your monthly statement, report the matter to our customer service within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
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