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Q What is Cash Cover Plus?
Cash Cover Plus is an insurance cover for cash withdrawn from a Standard Chartered Bank ATM using an ATM/VISA Debit Card. It covers any incident (robbery/theft/forced deprivation) of an amount up to PKR 50,000 for an hour after you make your withdrawal.
Q Who is eligible for Cash Cover Plus?
All Standard Chartered ATM/VISA Debit Card customers who opt for Cash Cover Plus insurance.
Q What if I am robbed after I have left the Standard Chartered ATM?
Cash Cover Plus provides coverage up to 1 hour from the time of withdrawal at a Standard Chartered Bank ATM.
Q Are there any charges for this service?
There is annual charge of Rs. 600 which will be directly debited from your Account with automatic renewal in subsequent years.
Q Can I deactivate this service?
Call 111-002-002 to deactivate this service.
Q How many times can I claim?
You can make up to 5 claims in a year.
Q What documentation is needed to process the claim?
- 1. Copy of CNIC (Computer National Identity Card)
- 2. Police report
Q What is the time frame for settlement of claim?
It can take up to 15 working days after fulfillment of the complete documentation to process your claim.
Q How will I receive my claim?
Your claim amount will be directly credited in your Standard Chartered Bank Account linked with your ATM/Visa Debit Card.
Q What if someone else uses my ATM/VISA Debit Card?
Insurance coverage is only applicable if the ATM/VISA Debit Card was used by the person to whom the card belongs.
Q Who is the Underwriter of ATM/VISA Debit Card Withdrawal Insurance?
EFU General insurance Limited is the Underwriter of ATM Withdrawal Insurance. EFU Group is the largest and one of the most experienced insurance groups in Pakistan.
Q Who should I contact if I require more information regarding VISA Debit Card and Cash Cover Plus?
Call 111-002-002
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