Online Services

Learn more
Select from the following:

Online Banking

Online Banking Frequently Asked Questions

How do I use forget password?

There are three methods to get a new password generated:


2FA (Two Factor Authorization) method:

  • A SMS Pass code will be sent on your mobile number and a PIN will be emailed to your personal email address updated with us.
  • You will be required to enter this pass code and PIN on a screen ahead.
  • You will then be able to create your new "password" online.
    Your mobile number and email address should be updated with the bank to use this option.

ATM/Debit Card number and PIN method:

  • You enter you Debit Card and ATM PIN
  • A SMS Pass code will be sent on your mobile number updated with us.
  • You will be required to enter this pass code on a screen ahead.
  • You will then be able to create your new "password" online.

    If you have been issued a new ATM/Debit Card please activate it by calling 111-002-002 before you use it for Password Reset. Your mobile number should be updated with the bank to use this option.

Dispatch Password To My Mailing Address method:

  • You enter your Login ID
  • The new “password” will be mailed to your mailing address updated with us
How do I use "Instant Registration" to enroll online?

To register online your mobile number needs to be updated with the bank and you need to have an active Standard Chartered ATM/Debit Card and ATM PIN with you. If your card is not already activated, call Phone Banking to activate it first.

If you do not have an ATM/Debit Card please visit your branch or call Phone Banking at 111-002-002/ 0800-666-66 to enroll for Online Banking.

Steps:

  1. Visit www.standardchartered.com/pk and click on "Online Banking" to open Online Banking window.
  2. Click on the "Instant Registration" tab and agree on the Terms and Conditions
  3. Choose "Register Using an ATM/Debit Card and PIN" option and go to next screen.
  4. Enter your 16 digit ATM/Debit Card number and your 4 digit ATM PIN.
  5. System will inform you that an SMS Passcode will be sent to your mentioned mobile number which you have to enter on the next screen.
  6. Once you enter the correct SMS Passcode back into the system, it will ask you to select the new Login ID and a Password.
  7. Now you can go to "Existing customer" tab to login with your new Login ID and Password you just set and enjoy the Online Banking experience.
How do I find out my login id?
To get your Login ID just call our 24 hr Phone Banking at 111-002-002 / 0800-666-66.

Phone banker will tell you your Login ID against your account number after verification.
How do I update my Email address/Mobile number?
You can use the following methods:
  • Call our Phone Banking using your updated ‘Landline’ number to request for email address/mobile number.
  • Drop an account detail updation form at the branch.
How do I link accounts/cards?
Go to the "Application Forms" in the ‘Accounts’ section in Online Banking, and click on "Account/Card Link form (Online)". Here you can list down all accounts and credit cards that you want to link with the existing Online Banking accounts.

Please note that your linking request will not be processed if account/card details such as mailing address, all contact numbers, email address, mobile number, CNIC, and operating instructions do not match with the existing account.
How do I add beneficiary?
Click on "Maintain Beneficiary" in the "Funds Transfer" tab and go to 'Add Beneficiary' where you'll need to enter beneficiary account number, name and email address. In the next step you will be sent an email PIN to your email address and an SMS passcode (eTac) to your mobile number which you have to enter back on the screen. Following this 2FA validation your beneficiary account will be added and now you can transfer funds to this account.
What If my ATM/Debit card is blocked; can I register online using my ATM/Debit card?
To register for Internet Banking online you will need to have an active ATM/Debit card. Otherwise you can apply via branch or Phone Banking.
Having trouble Logging in?
If you need assistance with logging in please use one of the following methods:
  • Call 111-002-002 and choose option '6' to contact Online Banking helpdesk.
    Timings: Mon – Sat (9:00am to 12:00am)
  • Email at Ask.Us@sc.com
  • Type "IBANKING" and SMS to 722