Q. What types of alerts are available through this service?

With this free service you will be able to get SMS and email alerts on your transactions, on your mobile number & email address registered with us.

For bank accounts you will get alerts on:

• Deposit (cheques/cash)
• Withdrawal (cheques/cash)
• SCB Account to Account Transfer
• Purchase on Debit Card

For Credit Card you will get alerts on:

• Purchase on Credit Card
• Credit Limit Near Maximum
• Card Payment Received
• Statement Dispatched and Summary
• Payment Reminders
• Limit Enhancement Notification

Q. Will I be charged for Standard Chartered Alerts service?

No, Standard Chartered Alerts service is Free for our customers.

Q. What do I need for enrolling for Standard Chartered Alerts?

Your mobile number and email address must be updated with us in order to be enrolled for this service. If these are not updated, you will have to raise updation request from your Standard Chartered Branch. (You may need to submit the supporting documents, if required.)

Q. Can I get Alerts for my account/card on more than one mobile number?

No, you can enroll for Alerts on only One Mobile number against one relationship number.

Q. Can I get Alerts for multiple accounts/credit cards on my mobile number?

Yes, your accounts/card will be linked to provide access on same mobile number.
Please note that if any of these accounts are Corporate/Business/Partnership/Joint with “AND” option accounts, then you will need to submit the supporting official documents to allow us to link the accounts/cards and provide access from mentioned mobile number, to your Standard Chartered Branch, in order to get access to the service.
In case of multiple cards, Saadiq card can Not be enrolled for this service due to risk issues.

Q. How long will it take for me get registered for this service?

If you apply through Phone banking for only one account then you may get enrolled immediately. Otherwise it will take around (5) working days to get registered for multiple accounts/credit cards provided all the application requirements were met.

Q. How long after the transaction will I receive the alert?

You will receive alerts after 30 minutes for bank account related transactions, and after 5 minutes for credit card transactions.

Q. Can I get both SMS Banking (PULL) service and Alerts service on the same mobile number?

Yes, you can get both services on the same mobile number.

Q. Can I have Alerts for my Saadiq card also?

Only if it’s the only credit card you are applying alerts for (along with or without bank accounts). In case of multiple cards, Saadiq card can not be enrolled for alerts due to risk issues.

Q. Can I also get my alerts on email also?

Yes you can receive SMS and email alerts also.

Q. After registration, what do I need to do to activate the Alerts service?

If you are already enrolled and active for SMS Banking service, you do not need to separately get Alerts activated. Otherwise you need to activate the service yourself by doing the RG command after receiving the welcome message. Just type RG give a space and type any 4 digit number that you want to set as your PIN and SMS it to 722. You will get an acknowledgment message and your SMS Banking/Alerts service will be activated.

Q. How can I update the mobile number or email address on which I need these services?

You will need to visit the branch and raise a mobile number and/or email address updation request. (You may need to submit the supporting documents, if required.)

Q. How can I de-enroll from Alerts service?

You can call our 24 hr Phone Banking at 111-002-002 to de-enroll from this service.