Profit before taxation $m
| Year |
Value |
| 2005 |
2,681 |
| 2006 |
3,178 |
| 2007 |
4,035 |
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Cash contributions $m
| Year |
Value |
| 2005 |
12.7 |
| 2006 |
14.2 |
| 2007 |
18.2 |
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Wholesale Banking complaint type 2007 %
| Color |
Complaint type |
| Dark Green |
Customer communication |
| Green |
Staff service quality |
| Light Green |
Operations process and procedures |
| Dark Blue |
Pricing |
| Blue |
System/channel design and functionalities |
| Light Blue |
Others |
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Consumer Banking complaint type 2007 %
| Color |
Complaint type |
| Dark Green |
Customer communication |
| Green |
Staff service quality |
| Light Green |
Operations process and procedures |
| Dark Blue |
Pricing |
| Blue |
System/channel design and functionalities |
| Light Blue |
Others |
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Employee distribution by region %
| Color |
|
| Dark Green |
South-East Asia and other South Asia |
| Green |
North-East Asia |
| Light Green |
India |
| Dark Blue |
Africa |
| Blue |
Middle East and Pakistan |
| Light Blue |
Americas, UK and Europe |
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Nationality representation by geographic region %
| Color |
|
| Dark Green |
South-East Asia and other South Asia |
| Green |
North-East Asia |
| Light Green |
India |
| Dark Blue |
Africa |
| Blue |
Middle East and Pakistan |
| Light Blue |
Americas, UK and Europe |
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Paper consumption per full-time employee (kg/FTE)
| Year |
Value |
| 2006 |
59 |
| 2007 |
47 |
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CO2 emissions (Scope 1&2) tonnes CO2/FTE
| Year |
Value |
| 2006 |
3.04 |
| 2007 |
2.51 |
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CO2 air travel emissions tonnes CO2/FTE
| Year |
Value |
| 2006 |
0.97 |
| 2007 |
0.79 |
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