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Sustainability Review 2007 2007 Annual Report and Accounts

Data and Trends

In this section:

Profit before taxation $m

Profit before taxation $m See Details
Group
Measure 2005 2006 2007
Operating income $6,861m $8,620m $11,067m
Profit before taxation $2,681m $3,178m $4,035m
Total assets $215bn $266bn $329bn
Return on equity 18.0% 16.9% 15.6%
Dividend per share 64.0 cents 71.04 cents 79.35 cents
Normalised earnings per share 153.7 cents 170.7 cents 197.6 cents
Staff costs $2,145m $2,913m $3,949m
Taxes paid $611m $903m $1,097m
       
Income by region      
Asia   $4,940m $6,331m $8,392m
Africa   $553m $640m $795m
Americas, UK and Europe $556m $579m $452m
Middle East and other South Asia $812m $1,070m $1,428m

Equator Principles categories

Category A: High Risk

Projects with potential significant adverse social or environmental impacts that are diverse, irreversible or unprecedented.

Category B: Medium Risk

Projects with potential limited adverse social and environmental impacts that are few in number, generally site specific, largely reversible and readily addressed through mitigation measures

Category C: Low Risk

Projects with minimal or no social or environmental impacts

Sustainable Finance
Measure 2005 2006 2007
Social and environmental risks in lending      
Number of people trained on sustainable lending 2 995 1 500 2 122
Graduates trained on sustainable lending 200 280 460
       
Equator Principles      
Number of people trained on the Equator Principles 65 20 0*
Number of Category A transactions approved 5 5 8
Number of Category B transactions approved 10 12 22
Number of Category C transactions approved 3 3 4
       
Products and services      
Investment in renewables $300m $800m $1,500m
Number of renewable energy deals closed 4 8 8
*
We have developed a new training programme with a focus on EPII and this will be rolled out in 2008.
Loans and advances ($m) to customers by each principal category of borrowers’ business or sector
Principal category 2005 2006 2007
Agriculture, forestry and fishing 646 793 1,601
Construction 713 1,165 1,421
Commerce 7,077 9,721 12,885
Electricity, gas and water 1,527 1,708 2,779
Financing, insurance and business services 8,886 12,452 14,629
Loans to governments 4,874 6,997 7,809
Mining and quarrying 1,128 2,495 3,454
Manufacturing 11,343 17,368 19,905
Commercial real estate 3,480 3,366 4,298
Transport, storage and communication 3,390 4,327 4,351
Other 1,293 1,961 2,123
Wholesale Banking total 44,392 62,353 75,255

Cash contributions $m

Cash contributions $m See Details
Community Investment
Measure 2005 2006 2007
Cash contributions $12.7m $14.2m $18.2m
Employee time $6.3m $4.0m $2.8m
Gifts in kind $0.05m $0.08m $0.0*
Management costs $3.4m $2.8m $3.4m
Total $22.4m $21.2m $24.5m
Profit before taxation $2,681m $3,178m $4,035m
% same year’s operating profit 0.86% 0.67% 0.61%
% based on previous year’s operating profit (PYOP) 1.04% 0.79% 0.77%
*
In 2005 and 2006, all the Bank’s desktop computers were replaced. The computers were donated to community organisations and the value of the depreciated assets was included as part of our community expenditure.
Tackling Financial Crime
Measure 2005 2006 2007
Countries using automated monitoring or enhanced      
exception reporting for anti-money laundering 4 24 35
Access to Financial Services
Measure 2005 2006 2007
Loans extended to Microfinance Institutions $24m $70m $170m
Average loan size to Microfinance Institution $1m $2m $4m
Number of individuals impacted 250,000 600,000 1.2m
Number of Microfinance Institution partners 21 35 41

Wholesale Banking complaint type 2007 %

profit before taxation
See Details

Consumer Banking complaint type 2007 %

profit before taxation
See Details
Responsible Selling and Marketing
Measure 2005 2006 2007
Customer – General      
Wholesale Banking Service Quality Index 93%# 97%* 98%
Consumer Banking Loyal and Positive Index      
(independent Market Probe survey) 80% 83% 84%
Customer Service       
Number of complaints per 1,000 customers per month WB: 3.5 WB: 9.3** WB: 10.3
CB: 4 CB: 3.6 CB: 3.2
Complaints resolution Target 80% Average 54% Average 78%
<2 days in 2 days in 2 days
Complaint Type       
Customer communication WB: 7% WB: 18% WB: 22%
CB: 24% CB: 23% CB: 20%
Staff service quality WB: 5% WB: 5% WB: 11%
CB: 12% CB: 15% CB: 15%
Operations process and procedures WB: 76% WB: 61% WB: 62%
CB: 23% CB: 22% CB: 20%
Sales and marketing WB: n/a WB: n/a WB: n/a
CB: 6% CB: 6% CB: 7%
Pricing WB: n/a WB: n/a WB: 1%
CB: 7% CB: 8% CB: 6%
System/channel design and functionalities WB: 10% WB: 12% WB: 2%
CB: 12% CB: 8% CB: 10%
Others WB: 2% WB: 4% WB: 3%
CB: 16% CB: 15% CB: 22%
#
Wholesale Banking Service Quality Index (WB SQ Index) for 2005 is based only on a survey conducted in Asia by Greenwich Associates covering our Global Corporate clients.
*
In 2006 the WB SQ Index was re-calibrated to include feedback from additional satisfaction surveys covering both Global Corporate clients and Local Corporate reflecting a larger share of client revenues.
**
The complaints index has increased due to the introduction of a new complaint management system which has improved data capture.

Employee distribution by region %

Employee distribution by region
See Details

Nationality representation by geographic region %

Employee nationality
See Details
People
Measure  2005 2006 2007
Number of employees1      
Global 43,899 58,821 69,612
Consumer Banking 19,271 25,610 34,798
Wholesale Banking 7,944 8,832 9,490
     
Employee distribution by region      
South-East Asia and other South Asia 24% 20% 20%
North-East Asia 30% 30% 30%
India 23% 26% 28%
Africa 12% 8% 8%
Middle East and Pakistan 6% 12% 11%
Americas, UK and Europe 4% 3% 3%
     
Nationality representation by geographic region      
South-East Asia and other South Asia 21% 22% 18%
North-East Asia 27% 26% 28%
India 31% 27% 30%
Africa 11% 10% 8%
Middle East and Pakistan 5% 11% 8%
Americas, UK and Europe 4% 4% 4%
     
Recruitment      
Employee growth rate – growth in      
headcount, adjusted for joiners and leavers 11% 15% 20%
High potential growth rate – growth in high      
potential headcount, adjusted for joiners and leavers 9% 7% 3%
Number of international graduates (IG) joining 190 260 332
Number of nationalities represented in the IG programme 22 25 28
     
Diversity and Inclusion      
% female representation globally 48% 47% 46%
% female – senior management 15% 16% 15%
Number of nationalities represented globally 89 105 115
Number of nationalities represented at senior management 45 56 61
     
International mobility       
Number of employees on international assignment 599 735 776
     
Employee engagement      
% participation 96% 97% 95%2
Engagement score (/5) 3.96 3.99 4.02
     
Attrition      
High performers and high-potential employees 4% 3% 3%
     
Performance management      
% eligible employees receiving a performance rating 98% 98% 100%
% reviewed against agreed objectives 3 90% 90% 90%
     
Shares      
Number of employees receiving       
discretionary share awards  3,100 3,077 3,167
% participation in Sharesave scheme 4 44% 47% 42%
     
Learning and development      
Total learners 5 124,979 418,174 534,777
Learning days 126,168 361,523 387,905
% employees receiving training 80% 73% 85%
Average training days per employee 2.4 days 3.4 days 4 days
% of high-potential employees receiving training 92% 94% 95%
Notes
 
1
Includes all wholly owned subsidiaries of the Bank, including SC First Bank, Union Bank and Hsinchu International Bank.
2
Ten thousand additional employees were included in our employee engagement survey in 2007 due to growth in headcount and inclusion of wholly owned subsidiaries.
3
Annual survey conducted in April of each year.
4
Data taken at year end.
5
Total number of learning courses attended (includes e-learning).
*
In line with age legislation introduced in the UK in 2006, we no longer report either internally or externally on the age distribution of our employees.

Paper consumption per full-time employee (kg/FTE)

Paper consumption
See Details

CO2 emissions (Scope 1&2) tonnes CO2/FTE

Emissions scope 1 & 2
See Details

CO2 air travel emissions tonnes CO2/FTE

Decrease in tonnes of air travel emissions
See Details
Environment and Climate Change
Measure Units 2005 2006 2007 2007 total
emissions
(GEMS) +
estimation)1
Number of offices reporting   34 43  52   
Net internal area of reporting          
offices covered m2 300,602  401,185   480,985   
FTEs covered FTE 20,946 28,453 38,850   
           
Energy consumption & GHG emissions          
Total energy consumption GWh/year 113 152 161 440
Total energy consumption/m2 kWh/m2/year 376 379  335 328
Scope 1 emissions           
(electricity generated on site) tonnes CO2/year 757 1,397 4,977  11,436
Scope 2 emissions2          
(imported electricity) tonnes CO2/year 62,769 85,138 92,576  209,127
Total Scope 1 & 2 emissions tonnes CO2/year 63,526 86,535 97,553 220,563
Total Scope 1 & 2            
emissions/FTE tonnes CO2/FTE/year 3.03 3.04 2.51  
Scope 3 emissions 3          
(travel & freight) tonnes CO2/year 44,090 40,240 33,296 58,354
Total CO2 emissions tonnes CO2/year 107,616 126,775 130,849 278,917
Total CO2 emissions/FTE tonnes CO2/FTE/year 5.14 4.46 3.37  
Air travel          
Air travel emissions4; tonnes CO2 29,475 27,508  
Air travel/FTE tonnes CO2/FTE 0.97 0.79  
Paper          
Total paper consumption ktonnes/year 1.7 1.7 1.8 3.1
Total paper consumption/FTE kg/FTE/year 79 59 47 45
Waste          
Total solid waste ktonnes/year 1.8 2.8 2.8  4.4
Total solid waste/FTE kg/FTE/year 88 98 73  63
Percentage solid waste           
reused or recycled % 50 25  25  
Water          
Total water consumption ML/year 508 677 873  1,980
Total water consumption/FTE m3/FTE/year 24 24 22  28
Legal Compliance          
Reported environmental           
prosecutions   none  none   none   
Suppliers          
Number of suppliers   24,000 23,373 20,417  
Total spent on procurement   $1.2bn  $1.5bn $2.0bn   
1
The separate study of the branch network included measurement at 126 branches, accounting for 24% of the network. Further data, for example on air travel and paper use, was obtained at a Group level. Data associated with energy, water, paper and greenhouse gas emissions associated with energy use (Scopes 1 and 2) are considered to be reliable estimates, coming largely from metered sources. Indirect greenhouse gas emissions such as freight use and air travel and waste data are less reliable due to difficulties in collecting such data, although they are considered to be indicative. Further work to strengthen all data sources will be undertaken during 2008.
2
Some GEMS offices are unable to obtain energy data relating to air conditioning units as this is not provided as part of the service contract.
3
Scope 3 emissions altered to reflect the GHG Protocol requirements with the removal of refrigerant gases. The travel and freight figures were estimated from data obtained from Hong Kong, India, Korea, Singapore and the United Kingdom, which represent the Bank’s largest operations. The data are considered indicative of the Bank’s indirect emissions. Data for 2006 have been restated to use the same countries.
4
Travel data for 2006 and 2007 are based on reliable data obtained from Hong Kong, India, Korea, Singapore and the United Kingdom. FTE figures are based on total Bank staff populations for these operations rather than just the populations of the GEMS offices.
*
Graphs above are based on GEMS data.