Data and trends

Protecting the environment

Total paper consumption/Full-time employee

Total paper consumption/FTE

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Total Scope 1 and 2 emissions/Full-time employee

Total Scope 1 and 2 emissions/FTE

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Air travel emissions/Full-time employee

Air travel/FTE

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Measure Units 2006 2007 2008 2007 Total 2008 Total
        emissions (GEMS + footprint data) emissions (GEMS + footprint data)
Number of offices reporting   43 52 81  
Net internal area of reporting offices covered m2 354,2381 394,9361 566,473  
Full-time Employees (FTE) covered FTE 28,453 38,850 47,645  
 
Energy Consumption & GHG emissions            
Total energy consumption GWh/year 152 161 219 440 474
Total energy consumption/m2 kWh/m2/year 4292 4082 387 328 324
  kWh/FTE/year 5,342 4,144 4,596    
Scope 1 emissions
(electricity generated on-site)
tonnes CO2/year 2,608 4,977 6,752 11,436 14,913
Scope 2 emissions
(imported electricity)
tonnes CO2/year 93,1603 93,9283 131,935 209,127 254,989
Total Scope 1 & 2 emissions tonnes CO2/year 95,7683 98,9053 138,687 220,563 269,902
Total Scope 1 & 2 emissions/FTE tonnes CO2/FTE/year 3.373 2.553 2.91    
Air travel emissions tonnes CO2/year 29,475 27,508 37,696 58,354 50,262
Air travel/FTE tonnes CO2/FTE/year 0.97 0.79 0.764    
Total CO2 emissions tonnes CO2/year 125,243 126,413 176,383 278,917 320,163
Total CO2 emissions/FTE5 tonnes CO2/FTE/year 4.40 3.25 3.70    
 
Paper  
Total paper consumption ktonnes/year 1.7 1.8 2.2 3.1 3.9
Total paper consumption/FTE kg/FTE/year 59 47 47 45 50
 
Waste  
Total solid waste ktonnes/year 2.8 2.8 4.4 4.4 6.5
Total solid waste/FTE kg/FTE/year 98 73 95 63 83
Percentage solid waste reused or recycled % 25 25 25    
 
Water  
Total water consumption ML/year 677 873 993 1,980 1,806
Total water consumption/FTE m3/FTE/year 24 22 21 28 24
 
Legal compliance            
Reported environmental prosecutions   none none none    
 
Suppliers            
Number of suppliers   23,373 20,417 28,860    
Total spent on procurement   $1.5 bn $2.0bn $2.47bn    
1
The Bank's internal verification of reported data revealed that some offices incorrectly reported floor area as gross area instead of net area. Corrections were made to rectify inaccuracies in offices floor area reported in the 2006 and 2007 environmental data.
2
The total energy consumption per m2 (kWh/m2/year) figures for 2006 and 2007 were changed as a result of corrections to the offices net internal area reported.
3
The Bank's CO2 emissions per kilowatt hour of energy consumption for 2008 were calculated using the latest country specific conversion factors available from the International Energy Agency (’CO2 Emissions From Fuel Combustion, 2008 Edition‘). In order to have a consistent and common basis comparison of the Bank's actual energy consumption and CO2 emissions between 2006–2008, the energy CO2 emissions for both 2006 and 2007 were recalculated using the latest available country specific CO2 emissions per kilowatt hour conversion factors.
4
Travel data for 2008 were based on reliable data obtained from China, Hong Kong, Korea, India, Malaysia, Singapore, Taiwan, United Arab Emirates, United Kingdom and the United States. FTE figures were based on total Bank staff populations for these operations rather than just the populations of the GEMS offices.
5
Freight CO2 emissions have been excluded from the total CO2 emissions figures in 2008 as past estimates showed it constituted less than five per cent of the Bank's total CO2 emissions. Accurate and reliable freight emissions data were also not available to many of the Bank’s country operations that had first started reporting environmental data in 2007 and 2008.
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Sustainable finance

Social and environmental risks in lending 2005 2006 2007 2008
Number of people trained in Sustainable lending 2,995 1,500 2,122 2,011
Graduates trained in Sustainable lending 200 280 245 315
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Products and services 2005 2006 2007 2008*
Investment in renewables $300m $800m $1,500m $1.856m
Number of renewable energy deals closed 4 8 8 2
*
$3.2bn renewable energy and clean technology financed under our 2007 Clinton Global Initiative pledge.
Equator Principles1 2005 2006 2007 2008
Category A transactions approved 5 5 8 5
Category B transactions approved 10 12 22 19
Category C transactions approved 3 3 4 4
1
Our revised Sustainable Lending training now integrates Equator Principles training
Breakdown of 28 Equator Principle projects approved in 2008 by risk category Number approved Percentage of projects approved Percentage of Bank's share of project value
Category A 5 18% 5.5%
Category B 19 68% 3.5%
Category C 4 14% 7.6%
Breakdown of Equator Principle projects approved in 2008 by geographic region Middle East Asia Africa Americas, UK and Europe
Category A 1 2 1 1
Category B 7 7 1 4
Category C 2 2

Geographic location of projects

Geographic location of projects

Sector breakdown of projects

Sector breakdown of projects

 

Equator Principles categories

Category A: High Risk

Projects with potential significant adverse social or environmental impacts that are diverse, irreversible or unprecedented

Category B: Medium Risk

Projects with potential limited adverse social and environmental impacts that are few in number, generally site specific, largely reversible and readily addressed through mitigation measures

Category C: Low Risk

Projects with minimal or no social or environmental impacts

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Breakdown of Equator Principle projects approved in 2008 by sector Percentage
of projects
approved
Project value ($m) Bank's share of
project value
($m)
Oil & Gas 31% 14,436 604
Chemicals 4% 5,519 79
Infrastructure 11% 1,386 109
Power 25% 6,653 297
Mining 7% 1,160 39
Renewables 4% 156 59
Biofuels 0%
Other 18% 3,709 246
Loans and advances ($m) to customers by each principal category of borrowers’ business or sector 2005 2006 2007 2008
Agriculture, forestry and fishing 646 793 1601 1,404
Construction 713 1,165 1,421 2,325
Commerce 7,077 9,721 12,885 17,351
Electricity, gas and water 1,527 1,708 2,779 2,686
Financing, insurance and
business services
8,886 12,452 14,629 25,563
Loans to governments 4,874 6,997 7,809 4,682
Mining and quarrying 1,128 2,495 3,454 5,820
Manufacturing 11,343 17,368 19,905 24,859
Commercial real estate 3,480 3,366 4,298 6,357
Transport, storage and communication 3,390 4,327 4,351 5,785
Other 1,293 1,961 2,123 1,667
Wholesale Banking (Total) 44,392 62,353 75,255 98,499
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Access to financial services

Data 2005 2006 2007 2008
Loans extended to microfinance institutions $24m $70m $170m $385m
Average loan size to microfinance institutions $1m $2m $4m $7m
Number of individuals impacted 250,000 600,000 1.2m 2.6m
Number of microfinance institution partners 21 35 41 52

Tackling financial crime

Data 1

  2008
Number of employed worker status staff completing the revised Group Code of Conduct 49,700
Number of employed worker staff completing ‘Money Laundering Prevention’ e-learning 58,387
Number of internet scams investigated 763 internet fraud incidents – 641 per cent increase
Number of payment alerts reviewed as part of sanctions screening programme Over 2.8m
Number of suspicious activity reports to the relevant authorities across the Group Over 14,000
1
The metric 'Countries using automated monitoring or enhanced exception reporting for anti-money laundering' has now been replaced with a measure of the number of countries using advanced automated systems. Enhanced exception reports are now in place in other countries.
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Responsible selling and marketing

Wholesale Bank

Number of complaints per 1,000 customers per month: 10.3

Complaints resolution time: average 76 per cent within two days

Complaint Type 2005 2006 2007 2008
Customer communication 7% 18% 22% 18%
Staff service quality 5% 5% 11% 11%
Operations process and procedures 76% 61% 62% 64%
Sales and marketing n/a n/a n/a 0%
Pricing n/a n/a 1% 0%
System/channel design and functionalities 10% 12% 2% 5%
Others 2% 4% 3% 2%

Consumer Banking1

Complaint metrics 2008 December 2009 Metric targets
Complaints/000 accounts 1.2 < 1complaint/ 000
Inappropriate sales 452 < 5 complaints
per country
First time resolution (FTR) 40%   > 50%
Overall satisfaction with
complaint resolution (OS)
65% > 80%
Complaint resolution turnaround time < 2 days 61%   >95%
1
Standardised complaint reporting includes:
  1. Global standard metrics applicable to country reporting
  2. Standardised Service Level Agreements (SLAs)/Turn Around Times (TATs) for complaint resolution and closure
  3. Setting service targets for the countries
  4. Monthly reporting for tracking and improvement
  5. Global and Country voice of customer forum conducted monthly for top complaints and service resolution
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Great place to work

Number of employees 2006 2007 2008
Global1 58,821 69,612 73,802
Consumer Banking 25,610 34,798 34,978
Wholesale Banking 8,832 9,490 12,337
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Employee distribution by region 2006 2007 2008
South-East Asia and other South Asia 20% 20% 24%
North-East Asia 30% 30% 30%
India 26% 28% 24%
Africa 8% 8% 8%
Middle East and Pakistan 12% 11% 10%
Americas, UK and Europe 3% 3% 5%
Nationality representation by geographic region 2006 2007 2008
South-East Asia and other South Asia 22% 18% 19%
North-East Asia 26% 28% 28%
India 27% 30% 27%
Africa 10% 8% 8%
Middle East and Pakistan 11% 8% 7%
Americas, UK and Europe 4% 4% 5%

Employee distribution by
region (per cent)

Employee distribution by region (per cent)

Nationality represented by
geographic region (per cent)

Nationality represented by geographic region (per cent)

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Recruitment 2006 2007 2008
Employee growth rate – growth in headcount, adjusted for joiners and leavers 15% 20% 5%
High-potential growth rate – growth in high-potential headcount, adjusted for joiners and leavers 7% 3% 8%
Number of international graduates (IG) joining 260 332 329
Number of nationalities represented in IG programme 25 28 32
Diversity and inclusion 2006 2007 2008
Percentage of female representation globally 47% 46% 46%
Percentage of female senior managers 16% 15% 17%
Number of nationalities represented globally 105 115 125
Number of nationalities represented at senior management 56 61 68
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International mobility 2006 2007 2008
Number of employees on international assignment 735 776 882
Employee engagement 2006 2007 2008
Percentage participation 97% 95% 1 95%
Engagement score (/5) 3.99 4.02 3.99
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Attrition 2006 2007 2008
High performers and high-potential employees 3% 3% 4%
Performance management 2006 2007 2008
Percentage eligible employees receiving a performance rating 98% 100% 100%
Percentage reviewed against agreed objectives2 90% 90% 89%
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Shares 2006 2007 2008
Number of employees receiving discretionary share awards 3,077 3,167 5,337
Percentage in Sharesave scheme3 47% 42% 37%
Learning and development4 2006 2007 2008
Total learners5 418,174 534,777 657,164
Learning days 361,523 353,634 325,948
Percentage employees receiving training 75% 86% 91%
Average training days per employee 4.3 days 4.1 days 3.5 days
Percentage of high-potential employees receiving training 94% 95% 97%
1
Includes all wholly-owned subsidiaries of the Bank, including SC First Bank and American Express Bank.
2
Annual survey conducted in April of each year.
3
Data taken at year end.
4
Figures updated since previously published to include SC First Bank.
5
Total number of learning courses attended (includes e-learning).
*
In line with age legislation introduced in the UK in 2006, we no longer report either internally or externally on the age distribution of our employees.
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Community investment

Measure 2006 2007 2008
Cash contributions $14.2m $18.2m $30.4m
Employee volunteering and time $4.0m $2.8m $7.2m
Gifts-in-kind $0.08m $0.0m $1.0m
Management costs $2.8m $3.4m $4.8m
Leverage (funds raised)     $5.1m
Total $21.2m $24.5m $48.5m
Profit before taxation $3,178m $4,035m $4,570m
Percentage of same year’s operating profit 0.67% 0.61% 1.06%
Per cent based on previous year’s operating profit (PYOP) 0.79% 0.77% 1.20%

Cash contributions

Cash Contributions

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Profit before taxation

Profit Before Taxation

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