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Combating fraud and corruption

A vital component of any programme to reduce fraud and corruption is the ability for employees to raise concerns in a confidential and secure manner. We have had a successful Speaking Up programme for several years.

A new programme has been developed for launch in early 2010 that will provide greater accessibility for staff through web-based messaging systems and a global free phone service in multiple languages. As part of our commitment to best practice in anti-corruption controls, we will be extending access to the Speaking Up programme to our external service providers and vendors.

Fraud prevention USA

Case Study - Fraud prevention USA

Our New York office is regularly approached by members of the public who have been contacted by criminals through the Internet as part of a variety of scams.

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Korea ‘Voice Phishing’ Fraud

Case Study - Korea 'Voice Phishing' fraud

Criminal syndicates in Korea use telephone and text messages to entice members of the public to transfer money, through ATMs, to their accounts.

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Perspective of a director in Wholesale Banking

Case Study - Nigeria card fraud

An $80,000 fraud, detected at one of our Nigerian branches, has been used in television broadcasts by the country's Economic and Financial Crimes Commission (EFCC)...

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Combating Corruption

Case Study - Combating corruption

With other international banks, we presented at a conference on best practice in regulatory compliance to representatives from African banks.

Combating corruption in Kenya

Case Study - Combating corruption in Kenya

Over a six-month period, our Kenya Financial Crime Risk team trained more than 80 new investigators, with a wide range of backgrounds...

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Report tools

Annual Report and Accounts 2009