Sustainability

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Great place to work

Data and trends

Our goals and achievements in 2008
Our goals for 2008 Status What we have done Priorities in 2009
Meet the growth agenda by tapping into diverse talent pools both inside and outside the Group Ongoing
Ongoing		 We developed ties with a number of universities in India and China, resulting in 120 undergraduates being selected to enter the programme. We also improved talent management programmes for new hires and senior management

Scope India launched an ‘Off Ramp’ project which encourages housewives to return to work while based at home and, so far, 30 have returned to work in India.

Achieved significant increase in the number of employees hired with disabilities
  • Drive performance in turbulent times through greater levels of engagement
  • Build the effectiveness of our leaders
  • Further embed our values and culture
  • All existing employees to renew their education on HIV/AIDS by taking the revised e-learning course
Continue to drive employee engagement by strengthening our people management using the Great Manager Programme Ongoing
Ongoing		 Completed rolling out the Great Manager Programme with a focus on improving management leadership skills. Over 9,900 managers (4,000 unique participants) attended over 510 sessions across 35 countries
Roll out diversity and Inclusion (D&I) awareness-raising programme across all markets tick
Completed		 Launched a Bank-wide D&I awareness-raising workshop, attended by approximately 800 employees, and worked with 56 diversity and inclusion champions to develop their country action plans
Expand implementation of flexible working to include new markets and/or new kinds of flexible working arrangements tick
Completed		 In 2008, we introduced flexible working in five more countries, and home working arrangements in four more countries
Ensure all new employees are educated in HIV/AIDS tick
Completed		 All new employees are required to complete an e-learning course on HIV/AIDS within three months of joining the Group. Face-to-face training is also offered. 85 per cent of staff members have completed their HIV e-learning

Highlights

  • 73,800members of staff
  • 125nationalities represented across the Bank
  • Over 9,900managers attended the Great Manager Programme
  • 56Diversity and inclusion champions across the markets

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Number of employees 2006 2007 2008
Global1 58,821 69,612 73,802
Consumer Banking 25,610 34,798 34,978
Wholesale Banking 8,832 9,490 12,337
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Employee distribution by region 2006 2007 2008
South-East Asia and other South Asia 20% 20% 24%
North-East Asia 30% 30% 30%
India 26% 28% 24%
Africa 8% 8% 8%
Middle East and Pakistan 12% 11% 10%
Americas, UK and Europe 3% 3% 5%
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Nationality representation by geographic region 2006 2007 2008
South-East Asia and other South Asia 22% 18% 19%
North-East Asia 26% 28% 28%
India 27% 30% 27%
Africa 10% 8% 8%
Middle East and Pakistan 11% 8% 7%
Americas, UK and Europe 4% 4% 5%

Employee distribution by
region (per cent)

Employee distribution by region (per cent)

Nationality represented by
geographic region (per cent)

Nationality represented by geographic region (per cent)

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Recruitment 2006 2007 2008
Employee growth rate – growth in headcount, adjusted for joiners and leavers 15% 20% 5%
High-potential growth rate – growth in high-potential headcount, adjusted for joiners and leavers 7% 3% 8%
Number of international graduates (IG) joining 260 332 329
Number of nationalities represented in IG programme 25 28 32
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Diversity and inclusion 2006 2007 2008
Percentage of female representation globally 47% 46% 46%
Percentage of female senior managers 16% 15% 17%
Number of nationalities represented globally 105 115 125
Number of nationalities represented at senior management 56 61 68
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International mobility 2006 2007 2008
Number of employees on international assignment 735 776 882
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Employee engagement 2006 2007 2008
Percentage participation 97% 95% 1 95%
Engagement score (/5) 3.99 4.02 3.99
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Attrition 2006 2007 2008
High performers and high-potential employees 3% 3% 4%
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Performance management 2006 2007 2008
Percentage eligible employees receiving a performance rating 98% 100% 100%
Percentage reviewed against agreed objectives2 90% 90% 89%
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Shares 2006 2007 2008
Number of employees receiving discretionary share awards 3,077 3,167 5,337
Percentage in Sharesave scheme3 47% 42% 37%
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Learning and development4 2006 2007 2008
Total learners5 418,174 534,777 657,164
Learning days 361,523 353,634 325,948
Percentage employees receiving training 75% 86% 91%
Average training days per employee 4.3 days 4.1 days 3.5 days
Percentage of high-potential employees receiving training 94% 95% 97%
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1
Includes all wholly-owned subsidiaries of the Bank, including SC First Bank and American Express Bank.
2
Annual survey conducted in April of each year.
3
Data taken at year end.
4
Figures updated since previously published to include SC First Bank.
5
Total number of learning courses attended (includes e-learning).
*
In line with age legislation introduced in the UK in 2006, we no longer report either internally or externally on the age distribution of our employees.
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