Contact the Bank

This Centre is a streamlined customer interface and offers a range of banking services through its Contact Centre agents.

Customers will now get improved service delivery at a reduced cost and in an exciting manner. By simply Contacting +255 22 2164999, you will be able to access numerous services without having to come to the bank.

Services offered at the Contact Centre:

Account related services

Balance inquiry
Transaction Inquiry
Duplicate statement
Cheque book request
Stop cheques
ATM/Debit Card hot listing
Loan outstanding

Products Information

Deposit Accounts
Personal Loans
Savings / Current Accounts
Debit Card

Rates / Tariff Inquiry

Exchange rates
Lending rates
Deposit rates
Tariff

Other Services

Complaint handling
Account opening procedure
Account closing procedure
Bank Information
Change request