Call Centre
At Standard Chartered, we know you are at times too busy to visit your branch. That is why we offer Phone Banking thorugh our state of the art Call Centre. Whether you are at home, in your car or at your office, you can now do your banking in comfort and privacy with just a phone call.
Call Centre operating hours
Monday – Friday S8.30 AM to 7.00 PM
Saturday 9.00 AM to 1.00 PM
Banking information at your fingertips
By simply calling 041 4340077, you can do all these over the phone:
- Balance enquiries
- Transaction history
- Statement request
- ATM Card enquiries
- Interest rates
- Forex rates
- Account opening procedure
You can also lodge your complaints through the call centre. You will have a reply in 48 hours.
Safe and secure
At Standard Chartered we take the confidentiality and security of your account seriously, which is why we are using a custom-made system of identity verification.
Upon registering for Phone Banking, you will be issued with a TIN (Telephone Identification Number) and you will select your own password. When you access the service in the future, the trained customer service agent will not ask you to reveal your whole password, but just two characters - this ensures that your password remains secret and you can rest assured that only you have access to your account details.
Register Today!
Visit your nearest Standard Chartered Bank today. Forms are available in all our branches for you to register at no cost.
Or you can call 041 4340077 and request forms to be sent to you. Simply fill out the form an hand it back to your nearest Standard Chartered branch or post it to:
- Phone Banking Centre
- Standard Chartered Bank
- Speke Road Branch
- PO Box 7111
- Kampala
It's really that easy, and then Standard Chartered is only a phone call away. Phone Banking is proof again of our commitment to providing world class banking services to our customers in Uganda.