Debit Card

Now use your Debit Card to shop at any of the 10,000 Visa/Visa Plus merchant outlets in Vietnam and 13 million outlets worldwide. You can also withdraw cash from your Standard Chartered account at over 6,759 Visa Plus ATM’s within Vietnam and more than 1 million ATM’s across the world.

Thank you for opening a Current Account with Standard Chartered. It is our privilege to have you as our valued customer. To further make banking easier for you we present to you a free international Visa Debit Card.

If you require further information about our products and services, please contact our Call Centre or our branches. Your Debit Card would be activated soon after you have received your card. We request you to please wait for the activation before using the card.

It will be our ongoing endeavour to provide you with the highest level of service enjoyed by millions of Standard Chartered customers worldwide.

We thank you for choosing to bank with Standard Chartered and look forward to a long and mutually rewarding relationship.

Please read the Terms and Conditions associated with the card.

Cash withdrawals would only be in only VND and currently the facility is only offered to valid VND account holders.

At any Standard Chartered ATM in Vietnam you can:

Effect a cash withdrawal.
Obtain a mini account statement for your last 10 transactions.
Request account statements.
Transfer funds between accounts (own accounts and Standard Chartered 3rd party accounts).
Change PIN.
Request a cheque book.
Fast cash withdrawal (from primary account by default).

HOW TO USE YOUR DEBIT CARD?

After inserting the Debit card in the machine, it will ask for your PIN (personal identification number).
Once your PIN has been confirmed, you will need to select a transaction (usually deposit, withdrawal, or account balance inquiry), and the type of account you would like to access (primary or others).
You will then be asked to confirm the transaction. You would first be required to take your card back before the cash dispenses. You get a receipt and your cash, if you make a withdrawal.
Finally, you will be asked if you would like to make another transaction. When you are finished, don't forget to take your card! The machine will "beep" to remind you.
If you are making a withdrawal, keep in mind that ATMs usually distribute only 100,000 VND notes very occasionally, you will see it distributes fives and twos.

Your PIN should not be so easy that someone else could figure it out and use the card. It's probably a mistake to choose 1234, your birthday, your address, etc. Memorize your PIN. Don't write it on your Debit card or anywhere in your wallet. Do not tell your PIN to anyone.

When entering your PIN, be aware of any people that may be standing around you attempting to look over your shoulder.

Always remember to take your card back from the machine. Do this as soon as it pops out, if it remains in the slot, the machine will suck it back up to prevent it from being stolen. If the ATM you are using isn't Standard Chartered, it's unlikely that the other bank will return the card to you - you will have to notify Standard Chartered to issue a new one.

After 3 consecutive wrong entries of the PIN (or 6 wrong entries) the ATM automatically rejects the card. You would be able to try the card once more the next day if you remember the right pin. In case the card is deactivated because of wrong entries you need to contact the customer service center and ask for a new pin generation.

Present your Debit card after making your purchase. Your card will be swipe by the merchant for authorization. After a successful authorization, a hold for the transacted amount will first be placed on your account. Your account will be subsequently debited for the transacted amount.

Check and sign the sales slip which is generated. Your signature must match that on the reverse of the Debit card.

When using the Debit card at a merchant establishment, the purchase amount will always be debited to the designated Primary account of the Debit card.

Maximum balances seen both at ATM screen or any receipt would be restricted to 999,999,999 VND/FCY. By default balances above, the amount would not be shown. Please contact our branch or call centre in event you require information on balances for amounts greater than as stated above.

YOUR DEBIT CARD

Debit Card Number: This is your exclusive 16-digit card number. Please quote this number in all communication/correspondence with the bank.
Your Name: Only you are authorized to use your card. Please check to see that your card has been correctly indent printed.
Valid From-Expires End: Your card is valid from the day it is activated until date of expiry as given on the card. Maximum term of validity of the card is 8 years.
Primary Account Number: This is the primary bank account to which this card is linked.
Magnetic Strip: Important information pertaining to your account is encoded here. Please protect your card from scratching or exposure to magnets and magnetic fields as they can damage your strip.
Personal Identification Number (PIN): You will receive a confidential PIN for use of your card at ATM’s.
Signature Panel: Please sign this panel immediately on the receipt of your card with a non erasable ball point pen.
VISA Plus and Hologram: Any ATM displaying this logo accepts your card worldwide.
Electronic use only: In case of purchase transactions, the Debit card can only be used at merchant outlets with electronic point-of-sale swipe terminals.
Debit Card Activation: After receiving card, you have to change your PIN at the ATM as initial requirement for card activation. If you fail to do so, your card would not be activated and you would not be able to use at POS.

Each ATM may be associated with any bank, but you can use any machine that is part of Standard Chartered’s "network." Look for network symbols on the back of your card, such as "VISA PLUS" Your card can be used in any ATM or Merchant displaying these same symbols.

SPECIFIC FEATURES

Account holder would be required to tag the primary account linked to the card and all default transactions would automatically occur in the primary account.
The account holder can link secondary account(s) to his card and in case required can transact from secondary account also.
If your Standard Chartered Card ever gets lost or stolen, you are protected against fraudulent purchase transactions from the moment you report the loss to Standard Chartered Customer service center in Vietnam (Call the Call Center and report). For you to confirm the loss it is important to completely verify yourself as the card holder on the phone. You are also required under the law of Vietnam to confirm in writing the same to the bank. Standard Chartered would officially confirm blocking of the card after receiving the notice.
Standard Chartered will arrange to replace your card once you have blocked your card at the Standard Chartered branch itself. You would be required to visit our branch to collect the card. The card number and PIN would again be pre-generated at Standard Chartered and request for same number cannot be entertained.
Standard Chartered would issue you a new card automatically when the card expires. In case you activate the new card (first usage) prior to the expiry date you would automatically deactivate the old card.

For any queries regarding your card, please call Standard Chartered Customer Service Center at the following numbers: Ho Chi Minh Branch Call: (84-8) 3911 0000 Hanoi Transaction Call: (84 4) 3696 0000