CALL CENTRE
84.8.39110000 / 84.4.36960000
Introduction:
Should you need to know more about our bank information or need any support from us, just think of Standard Chartered
You can expect Fast, Accurate, Convenient and Professional customer service when calling us at 84.8.39110000 or 84.4.36960000.
Enjoy banking experience at your finger tips.
Operation hours:
08h30 to 17h30, from Monday to Friday.
Services:
Call Centre now offers the following services and supports to customers:
Enquiries:
Product Information:
- All deposit product information, such as current account, savings account and other services related to accounts for both SME and individual customers.
- Information on ATM and Online Banking facilities.
Account:
- Balance and transaction enquiries.
- Account Opening & Maintenance enquiries.
- Other service enquiries, such as Telegraphic Transfer, Customer Information Change, Standing Instruction, and etc.
- Banking Tariff.
ATM Card
- Any ATM card enquiries
- ATM Tariff.
Online Banking:
- Guidance on how to register and use Online Banking.
- Any Online Banking enquiries.
Requests:
Non-financial requests relevant to accounts of individual customers:
- Statement Request.
- Stop Cheque Request.
- Cheque Book Request.
- Hold-mail Installation/Cancellation.
Requests relevant to ATM card:
- Blocking or cancellation of ATM Card due to ATM card lost/stolen/captured/damaged.
- Re-issuance of new PIN.
Requests relevant to Online Banking:
- Activation of Online Banking access.
- Termination of Online Banking access.
- Maintenance of Online Banking ID.
- Transaction Limit Change.
Others:
- Change of TIN (Telephonic Identification Number)
Feedbacks:
Constructive feedbacks and compliments are always welcomed.