Contact Centre
Introduction
Telephone Banking (Contact Centre) enables you to do banking in the comfort of your home, office and indeed from anywhere in the world. You can contact us for various issues relating to bank products and services and you will speak to a friendly and knowledgeable Contact Centre Customer Service Representative who will gladly assist you.
To get in touch with our contact Centre, please dial 5247 (toll free) on all Zambian mobile networks. The Contact Centre operates from 08:00hrs to 18:00hrs from Monday to Friday and from 08:00hrs to 12:30hrs on Saturdays. You can also talk to us after 18:00hrs on the following ho lines: +260 966 999 990 and +260 977 999 990 .
Product Overview
Retail customers do not need to register for Telephone Banking. Our Contact Centre is open for inquiries from the general members of the public who would like to find out more about Standard Chartered Bank products and services.. Customers from all walks of life can talk to us by dialing 5247 from any mobile network.
If you are a business and would like to be calling the Contact Centre for any bank enquiry, you need to go to any Standard Chartered Bank branch and complete an application form.
Services Offered include
- Account Related Services
- Balance Inquiry
- Transaction Inquiry
- ATM card pin activation
- ATM/Debit card hot-listing
- Loan application status
- Early settlement Inquiry
- Rates/Tariff Inquiry
- Exchange rates
- Lending rates
- Deposit rates
- Tariffs
- Product Information
- Deposit Accounts
- Personal loan
- Mortgage loan
- Other Services
- Account Opening procedure
- Account closing procedure
- Complaints/investigations
- Services offered on Hotlines- after working hours
- Faulty ATM
- Product enquiry
- Visa card hot-listing
- Tariffs
- General enquiry
FAQs
Do I have to pay for using this service?
The service is free of charge when you call us on the toll free line 5247 on all networks. However, when you call us on the hotlines, you will charged by your telephone services provider according to your tariff plan.
Can I access the service from overseas?
Yes. As long as the customer is roaming. You can also call us on the hotlines from other foreign networks.
(Put the SME specific security information in the SME application form)
What should I do if I suspect there are unauthorized transactions on my account?
Immediately call us on toll free line 5247 or our 24/7 hot lines +260 966 999 990 or +260 977 999 990 and talk to our customer service representative who will assist you.
Who can use this service?
All standard chartered bank customers and the general public.