Frequently Asked Questions - eStatements
What is e-Statement?
e-Statement is an electronic version of your paper statement.
What accounts will I be able to receive e-Statements for?
All Banking accounts.
What is the "Email e-Statement" Service?
The "Email e-Statement" service is a free service where your e-Statement will be sent directly to your registered email address in an encrypted PDF format.
Is there a fee for using the e-Statement Service?
No, e-Statement is a FREE service to all Standard Chartered customers.
How do I register for the e-Statement service?
You can also visit any of our branches and complete an application form. You can download the form here.
How will I know if my registration has been confirmed?
A welcome message will be sent to your registered email address after successful registration of the Service.
Will I continue to receive paper statement(s)?
No. We will stop mailing paper statement(s) to you after the next statement date.
Do I need to enter my password when viewing my e-Statement?
Yes. Your password is required whenever you want to open the e-Statement attachment that is sent to your mailbox.
What is my e-Statement password?
For account e-Statements: the default password is your 6-digit Master Number eg 87002 xxx xxx 00.
Can I change my e-Statement password?
No, your password is the default master number.
Can I change my registered email address?
Yes, you can also place a request by calling +263 4 758078/9.
Do I need special software to view my e-Statements?
To open the encrypted e-Statements, please use Adobe Acrobat Reader version 8.0.0 or above. Please note that you may not be able to open/print your e-Statement with a lower version of Adobe Acrobat Reader 8.0.0. You can download the latest version Adobe Acrobat Reader from www.adobe.com for free.
Is it possible to receive both paper and e-Statement for the same account?
No. You can only select either paper statement or e-Statement for the same account.
Can I resume my paper statement? What if I want to start receiving paper copies of my account statement again?
Yes, you can subscribe for paper statement by placing a request at the branch or call Phone Banking at +263 4 758078/9.
However, please note that all paper statements are chargeable as per the Tariff Guide.
Why have I not received any confirmation/Welcome emails after registration to e-Statements?
Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered's email address (eStatement.ZW@sc.com) to your contact list to avoid potential spam filtering.